ROHIT GUSAIN
Kelowna,BC
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.
Overview
16
16
years of professional experience
Work History
Area Coach- Soul Foods Group (KFC)
Soul Foods Group-KFC
10.2018 - Current
- Managing multiple restaurants with annual sales revenue of 12M
- Exceeded all sales targets, significantly increased productivity and reduced costs in all areas of business
- Developed new sales plans and strategies; opened new locations and provided operational support with any issues
- Monitored the overall performance of stores; recruited and coached new store managers.
- Collaborated with district managers to develop strategic plans for increasing sales revenue.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed sales data to determine areas of growth or decline in the region.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Assisted with recruiting efforts by screening resumes, interviewing candidates, and making hiring decisions.
- Led team meetings to discuss successes, challenges, and strategies for achieving goals.
- Identified trends in consumer behavior and suggested changes based on insights gathered from market research.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Restaurant General Manager
Soul Foods Group-KFC
09.2013 - 10.2018
- Oversaw all daily operations of a store which generated over 2M in annual sales
- Interviewed, hired, and trained new sales associates, ensuring a high-level of standards for employee service and customer experience
- Identified potential areas of business growth; developed and implemented new policies and procedures which reduced the overall costs
- Collaborated with the marketing team on new promotional campaigns
- Conducted reports on the performance of the store and participated in weekly team meetings with Area Coach
- Increased sales by 25% in 2016.
Assistant General Manager
Pizza Hut
, India
01.2009 - 01.2013
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed daily operations of the store, including scheduling and supervising staff.
- Prepared weekly schedules for staff members based on their availability.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Developed and implemented effective strategies to maximize sales and profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Delegated work to staff, setting priorities and goals.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Radisson Hotel Group
11.2007 - 03.2008
- Industrial Training for 6 months during Hotel Management Degree from IHM Dehradun, India.
Education
Bachelors in Hospitality Management - Hospitality And Tourism Management
Institute of Hotel Management
Dehradun India06-2009
Skills
- Executive Team Leadership
- Operation and Sales Management
- Staff training and development
- Client/Vendor relation
- Experience with Union Negotiation
- Customer relations
- Data Evaluation
- Talent Recruitment
- Ability to Work under Pressure
- Communication Skills
- Good Team Player
- Leadership Skills
- Organizational Skills
- Time Management
Languages
- English
- Hindi
Accomplishments
- Won Restaurant Manager of the year for Soul Foods Group year 2016.
- Was selected as a part of management committee during Union Negotiation 2014
Timeline
Area Coach- Soul Foods Group (KFC)
Soul Foods Group-KFC
10.2018 - Current
Restaurant General Manager
Soul Foods Group-KFC
09.2013 - 10.2018
Assistant General Manager
Pizza Hut
01.2009 - 01.2013
Radisson Hotel Group
11.2007 - 03.2008
Bachelors in Hospitality Management - Hospitality And Tourism Management
Institute of Hotel Management
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