Summary
Overview
Work History
Education
Skills
Availability
Languiage
Timeline
CustomerServiceRepresentative

ROHIT DIWAKAR

Brampton,ON

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at McDonald's, India. Excelled in complaint resolution and active listening, significantly improving client retention. Fast billing at D-mart shopping centre to save customers valuable time.

keep a clean and hygienic environment .

Overview

2025
2025
years of professional experience

Work History

Helping Construction Mangers

Construction Specialties

-Hardworking

-Punctual

-Time-saving

Customer Service Representative

Mc Donalds, India
02.2023 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Cashier

D-Mart Shopping Centre
03.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Business Marketing -

Sheridan College Institute of Technology And Advanced Learning
Oakville, None
09-2026

Skills

  • Active listening
  • Computer proficiency
  • Complaint handling
  • Customer satisfaction measurement

Availability

  • - On weekends at any time
  • - On weekdays 2:pm to 11:pm
  • -Or night shifts


Languiage

Fluent in speaking English 

Timeline

Customer Service Representative

Mc Donalds, India
02.2023 - 07.2024

Cashier

D-Mart Shopping Centre
03.2021 - 07.2022

Helping Construction Mangers

Construction Specialties

Business Marketing -

Sheridan College Institute of Technology And Advanced Learning
ROHIT DIWAKAR