Rohit Dhall
Edmonton,AB
Summary
Highly-motivated Banking professional with 9+ Years of Experience desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
COMMISSIONAIRES
Edmonton
05.2023 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
- Performed first aid and CPR when necessary during emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Adhered to post orders while maintaining a visible presence around the property.
Guest Service Attendant
PETRO CANADA
Edmonton
08.2022 - 04.2023
- Greeted customers, provided excellent customer service, and answered questions regarding services or products.
- Assisted customers with pump operations, car wash functions, and other gas station activities.
- Performed cashier duties such as taking payments for fuel purchases and managing the cash drawer.
- Stocked shelves with merchandise including food items, beverages, cigarettes, lottery tickets and other convenience store items.
- Resolved customer complaints in a professional manner through effective communication skills.
Customer Service Manager
AU BANK
Ludhiana
08.2017 - 07.2022
- Reviewed and processed customer deposits, withdrawals, loan payments, and transfers.
- Prepared daily reports to track banking transactions and account balances.
- Performed reconciliations between bank accounts and internal accounting systems.
- Provided customer service support for banking inquiries via telephone or email.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
Personal Banker
HDFC BANK LIMITED
Ludhiana
11.2015 - 08.2017
- Responsible for relationship management for a portfolio of customers
- Responsible for Cross Sell, enhancing relationship with existing customers, Customer service to walk in customers
- Selling of Investment products like Mutual Fund, Insurance & Current accounts.
- Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Conducted regular reviews with clients to discuss progress towards achieving their objectives.
- Managed client portfolios by monitoring performance and making recommendations based on market conditions and individual circumstances.
- Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
- Generated sales leads through networking activities such as attending events or contacting potential customers.
Auto Loans Manager
Sundaram Finance Ltd
Ludhiana
05.2013 - 10.2015
- Reviewed customer applications for auto loan products and verified creditworthiness.
- Performed risk assessment on potential borrowers to ensure compliance with underwriting guidelines.
- Negotiated terms of loans with customers, including interest rates, repayment schedules, and other conditions.
- Developed strategies to increase loan volume and generate new business opportunities.
- Monitored current loans for delinquency or default status.
Education
MBA (Marketing) - Marketing
Punjab College of Technical Education, Ludhiana
INDIA01.2013
B.Sc. (IT) -
Punjab Technical University, Jalandhar
01.2010
Class XII -
Punjab State Board of Technical Education, Chandigarh
01.2007
Class X -
CBSE
01.2004
Skills
- Portfolio Management
- Investment strategies
- Financial Planning
- Cash Handling
- Investment advice
- Cash Management
Certification
CERTIFIED IN CIFC ( CANADIAN INVESTMENT FUND COURSE )
Timeline
Security Officer
COMMISSIONAIRES
05.2023 - Current
Guest Service Attendant
PETRO CANADA
08.2022 - 04.2023
Customer Service Manager
AU BANK
08.2017 - 07.2022
Personal Banker
HDFC BANK LIMITED
11.2015 - 08.2017
Auto Loans Manager
Sundaram Finance Ltd
05.2013 - 10.2015
MBA (Marketing) - Marketing
Punjab College of Technical Education, Ludhiana
B.Sc. (IT) -
Punjab Technical University, Jalandhar
Class XII -
Punjab State Board of Technical Education, Chandigarh
Class X -
CBSE
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