Rohit Dahiya
Stockton
Summary
I am looking to put my customer service and leadership experience to good use. I have proven myself to be a strong leader and hoping to work with a company that will benefit from my experience and passion of managing. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Frontier Airline – Trego dugan Aviation
04.2017
- Provided total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions for passenger checkin
- Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required
Customer Service Representative
Dahiya Freight Services
01.2018 - 07.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Agent
Pacific AVIATION - SFO Airport
07.2016 - 05.2017
- Used SITA coding system for passenger check-in, exercise independent judgement, decision-making, and problem solving abilities, and consistently observant with reassuring personality
- Verified Visa, tickets and other important documents, as well as completed after-flight documents, filing and emails.
Counter Supervisor
Jet Airways - Delhi, India
08.2012 - 02.2014
- As a Supervisor, coordinated activities of passenger reservations and ticketing, and cargo services, commissary services, and dispatching of aircraft to ensure operations meet company and government policies and regulations
- Plan work assignments and equipment allocations to meet air transportation, operations and load plan
- As a Line trainer, evaluated the trainings and performance records of new employees to determine training required for check-in.
Customer Service Agent
Air India -Delhi, India
06.2008 - 06.2012
- Expertise: Ticketing, Amadeus and GDS training
Education
Masters in Economics -
JVS University
12.2014
Bachelors of Arts - Economics and History
Delhi University
03.2012
Skills
- Call Control
- Information Verification
- Case Management
- Exemplary work ethic
- Information Updates
- Database Research
- Complaint Handling
- Microsoft Office Suite proficiency
- Empathetic and genuine
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
Dahiya Freight Services
01.2018 - 07.2024
Customer Service Agent
Frontier Airline – Trego dugan Aviation
04.2017
Customer Service Agent
Pacific AVIATION - SFO Airport
07.2016 - 05.2017
Counter Supervisor
Jet Airways - Delhi, India
08.2012 - 02.2014
Customer Service Agent
Air India -Delhi, India
06.2008 - 06.2012
Masters in Economics -
JVS University
Bachelors of Arts - Economics and History
Delhi University
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