Rohit Dadhwal
Mississauga
Summary
Highly accomplished and results-driven Technology Solutions Lead with 8 years of experience in IT. Proven track record of leading cross-functional teams, driving technology initiatives, and delivering impactful solutions. Skilled in analyzing complex business requirements, architecting innovative solutions, and managing end-to-end project lifecycles. Exceptional communication, stakeholder management, and leadership abilities, fostering collaboration and achieving business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Solutions Lead
Gemini Solutions Pvt Ltd
04.2020 - Current
- Design and architect technology solutions within IT DevOps and Monitoring domains, ensuring alignment with industry best practices
- Integrate systems and tools within the IT infrastructure to enable seamless communication and data flow, leveraging DevOps practices
- Evaluate and select monitoring and DevOps tools based on organizational requirements
- Lead a team of IT professionals, providing guidance, mentoring, and technical leadership
- Define project scope, create work breakdown structures, set timelines, and ensure successful project delivery
- Monitor and analyze the performance and efficiency of systems, identifying areas for improvement
- Manage incident management and troubleshooting processes, coordinating with relevant teams
- Collaborate with stakeholders to align technology solutions with business requirements.
Senior Software Engineer
Gemini Solutions Pvt Ltd
04.2018 - 03.2020
- Checked client code for bugs and weaknesses using approved troubleshooting methods
- Evaluated tools and technologies for monitoring and automation, considering scalability and integration capabilities
- Established monitoring best practices, standards, and guidelines
- Played a key role in incident response and troubleshooting activities
- Created and maintained documentation for monitoring and automation systems
- Trained and mentored junior developers and engineers
- Provided technical support and solved complex technology problems.
Software Engineer
Gemini Solutions Pvt Ltd
09.2016 - 03.2018
- Provided application support, troubleshooting technical issues in production and testing environments
- Assisted users with application-related queries and resolved issues
- Set up and configured monitoring tools to track application performance
- Maintained documentation of support activities and incident resolutions
- Collaborated with cross-functional teams to resolve application-related issues
- Identified areas for improvement in support processes and suggested enhancements.
L1 Analyst
HCL
10.2014 - 08.2016
- Performed initial troubleshooting and diagnosis of reported incidents related to hardware, software, and network connectivity
- Served as the first point of contact for end-users seeking technical assistance
- Ensured prompt resolution of incidents within defined SLAs
- Performed user administration tasks and managed access controls
- Monitored IT systems and responded to alerts promptly
- Maintained accurate documentation of incidents and solutions
- Collaborated with other support teams to escalate and resolve complex issues
- Provided exceptional customer service and ensured a positive user experience.
Education
B.E (Bachelor's in Engineering) - Electrical, Electronics, and Communications Engineering
Chandigarh College of Engineering and Technology
05.2013
High School Diploma -
Chandigarh College of Engineering and Technology
05.2010
Skills
- DBMS: Oracle PL/SQL, Snowflake, Sybase
- Monitoring Tools: Pagerduty, Solarwinds, Datadog, Prometheus, Grafana, Cloudwatch
- Operating Systems: Windows, Linux
- Reporting/Ticketing Tools: Service-Now, JIRA, Confluence
- Scripting Languages: Python, Shell, Bash, Powershell
- CI/CD: Gitlab, VS Code
- Log Management and Analysis: Splunk, ELK Stack
- Cloud Platforms: Amazon Web Services (AWS)
Certification
- ITIL Foundation Certificate in IT Service Management, 03/01/22
- AWS Certified Cloud Practitioner, 10/01/20
- Snowflake - Hands-on Essentials Data Warehouse, 04/01/22
- Splunk Fundamentals, 03/01/19
Timeline
Technology Solutions Lead
Gemini Solutions Pvt Ltd
04.2020 - Current
Senior Software Engineer
Gemini Solutions Pvt Ltd
04.2018 - 03.2020
Software Engineer
Gemini Solutions Pvt Ltd
09.2016 - 03.2018
L1 Analyst
HCL
10.2014 - 08.2016
B.E (Bachelor's in Engineering) - Electrical, Electronics, and Communications Engineering
Chandigarh College of Engineering and Technology
High School Diploma -
Chandigarh College of Engineering and Technology
- ITIL Foundation Certificate in IT Service Management, 03/01/22
- AWS Certified Cloud Practitioner, 10/01/20
- Snowflake - Hands-on Essentials Data Warehouse, 04/01/22
- Splunk Fundamentals, 03/01/19
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