ROHIT CHOUHAN
peterborough,Ontario
Summary
Experienced Computer User Support Specialist with expertise in troubleshooting and enhancing system functionality. Proven track record in improving help desk response times and user satisfaction through proactive support and training. Skilled in effective communication with users to ensure optimal software and hardware use. Extensive experience in maintaining seamless business operations and maximizing efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonalds
Peterborough, Ontario
07.2023 - Current
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coached employees on interactions with customers to drive exceptional service.
Technical Support Engineer
Teleperformance
Indore, Madhya pradesh
02.2022 - 10.2022
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Provided remote assistance to end-users when needed.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Education
PG Diploma - Computer Networking
Fleming College
Peterborough, None05-2024
B.Tech - Information Technology
SVVV University
India04-2022
Skills
- Technical troubleshooting
- System configuration
- Hardware maintenance
- Software installation
- Problem solving
- Team supervision
- Remote desktop support
- Network diagnostics
- Linux operating systems
- Application support
Certification
- CCNA
- Core Java
Timeline
Shift Manager
Mcdonalds
07.2023 - Current
Technical Support Engineer
Teleperformance
02.2022 - 10.2022
PG Diploma - Computer Networking
Fleming College
B.Tech - Information Technology
SVVV University
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