Rohit Chandla

• Actively listened to customers, handled concerns quickly and escalated major issues .
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Processed customer orders and accurately handled payment transactions.
• Established clear priorities and production quality standards.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
• Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
• Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
• Maintained accurate documentation of production data, enabling informed decision-making for process improvements.

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• Mentored junior staff members for skill development and career progression within the organization.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Implemented and developed operational standards, policies and procedures.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Increased customer satisfaction with timely project deliveries and seamless communication.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Generated repeat business through exceptional customer service.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.