Summary
Overview
Work History
Education
Skills
Timeline
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Rohini Sundar | Consultant (Technology)

Singapore,Singapore

Summary

Dynamic Technology Consultant with a proven ability to solve complex business problems and drive client success, achieving a 20% improvement in key metrics through innovative project management and technical expertise. Skilled in conducting in-depth analysis, designing and implementing data-driven solutions, and managing end-to-end technology transformations, I excel at delivering impactful outcomes in collaboration with cross-functional teams. Experienced in stakeholder engagement, change management, and tools like Salesforce, I thrive in aligning technology solutions with business goals to exceed client expectations and drive measurable results.

Overview

4
4
years of professional experience

Work History

Assent

Data Consultant
Ottawa
05.2024 - Current
  • Conducted detailed research and analysis to identify opportunities for clients to enhance their data management strategies, driving a 20% improvement in client success metrics.
  • Collaborated with cross-functional teams to define project scopes and deliverables, including functional requirements and solution design, ensuring seamless project execution.
  • Facilitated client workshops and training sessions to align stakeholders with best practices, improving operational efficiency and data utilization by 35%.
  • Managed project risks and priorities to ensure timely implementation and delivery of data solutions, contributing to a 25% reduction in onboarding timelines.
  • Developed training content and change management plans, boosting platform adoption rates and client engagement with technology resources.

Thinkific

Product Support Specialist
Vancouver
09.2021 - 05.2024
  • Designed and implemented customer training programs, reducing churn by 20% and enabling a 25% improvement in app adoption and satisfaction.
  • Conducted functional assessments of client needs and provided tailored solutions to optimize their use of the platform, increasing user engagement by 35%.
  • Partnered with technical teams to manage and support integrations, including APIs and Webhooks, reducing engineering workload by 30% and resolving technical issues 25% faster.
  • Led workshops and mentoring programs to enhance internal and client expertise, contributing to a 15% increase in team productivity and performance.
  • Crafted self-service resources and documentation, reducing support tickets by 40% and empowering users to independently navigate platform functionalities.

Assent

Program Manager
Ottawa
04.2021 - 08.2021
  • Collaborated with clients and internal teams to design and implement compliance initiatives, improving completion rates by 15% and boosting satisfaction by 20%.
  • Conducted requirements gathering and analysis to develop tailored strategies, achieving a 95% on-time delivery rate and reducing project delays by 10%.
  • Facilitated change management plans and stakeholder engagement strategies, increasing NPS by 15% and enhancing client retention rates.
  • Streamlined cross-departmental collaboration to reduce resolution times by 20%, driving operational improvements and supporting client success.

Phreesia

Customer Success Associate
Ottawa
08.2020 - 04.2021
  • Partnered with client executives to conduct strategic reviews, analyze metrics, and forecast needs, resulting in a 20% increase in client retention.
  • Developed and executed change management strategies to improve customer health, reduce churn risk by 25%, and maintain a 95% retention rate.
  • Delivered functional training and support, enabling clients to maximize product usage, achieving a 15% improvement in overall satisfaction.
  • Managed end-to-end client projects, ensuring 100% on-time delivery and a 20% increase in customer satisfaction.

Education

Bachelor of Communication and Media Studies - Honours

Carleton University
Ottawa, Ontario

Post Graduate Diploma - Events Management

Algonquin College
Ottawa

Skills

  • Data Analysis and Reporting: Excel, Google Sheets, SQL
  • Customer Relationship Management: Salesforce, HubSpot, Zendesk
  • Project Management: Jira, Trello, Asana
  • User Analytics: Mixpanel, Google Analytics, Pendo
  • Stakeholder Management
  • Product Adoption
  • Problem-Solving & Process Improvement

Timeline

Assent

Data Consultant
05.2024 - Current

Thinkific

Product Support Specialist
09.2021 - 05.2024

Assent

Program Manager
04.2021 - 08.2021

Phreesia

Customer Success Associate
08.2020 - 04.2021

Bachelor of Communication and Media Studies - Honours

Carleton University

Post Graduate Diploma - Events Management

Algonquin College

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Rohini Sundar | Consultant (Technology)