ROHINI SHARMA
Toronto,ON
Summary
Exhibiting exceptional communication and organizational skills, eager to thrive in a dynamic retail environment. Passion for learning and personal growth drives quick grasp of product knowledge and proficiency in point-of-sale systems. Strong focus on customer service and sales, prepared to utilize and enhance abilities to deliver exceptional experiences to customers.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Canadian Tire
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Merchandise Sales Associate
Canada's Wonderland
- Supported fellow associates during high-traffic periods through teamwork and effective multitasking capabilities.
- Streamlined inventory processes by organizing backroom storage areas for easy access to products during restocking tasks.
- Greeted all customers entering the store warmly, creating a welcoming atmosphere that encouraged repeat visits.
- Managed loss prevention efforts by closely monitoring high-risk items and reporting any suspicious activity or discrepancies immediately.
Team Member
Freshco
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
Sale Representative
Candy Shop (CNE)
- Prepared and packaged candy and food items following quality and safety standards, ensuring an appealing presentation for customers
- Accurately processed cash and card transactions at the register, maintaining excellent customer service and efficiency during busy hours
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Post-Graduate Certificate - Cyber Security
Loyalist College of Applied Arts And Technology
Toronto, ON12-2024
Bachelors of Computer Applications - BCA
S.D.P College For Women
Punjab, India07-2021
Skills
- Network security
- Vulnerability assessment
- Incident response
- Customer service
- Communication skills
- Multitasking
- Patience and empathy
- Time management
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Customer Service Representative
Canadian Tire
08.2024 - 12.2024
Merchandise Sales Associate
Canada's Wonderland
Team Member
Freshco
Sale Representative
Candy Shop (CNE)
Post-Graduate Certificate - Cyber Security
Loyalist College of Applied Arts And Technology
Bachelors of Computer Applications - BCA
S.D.P College For Women
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