Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rohini Sharma

Moncton,NB

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience

Work History

Sales Coordinator

Day & Ross Freight
09.2023 - Current
  • Work with sales team to track daily, weekly, and monthly sales reports on customer activity.
  • Report trends and provide analysis on customer loyalty status.
  • Provide functional support to Marketing group to support campaigns.
  • Prepare presentation materials, both generic and customized, for sales team.
  • Prepare monthly sales reports to support monthly financial reviews.
  • Track customer statistics, summarizing data points with market information.
  • Prepare sales summaries by region, tracking specific sales data points.
  • Provide support for onboarding new Sales team members.
  • Maintain and update sales support documentation.
  • Support Marketing and bid response team in preparation of RFP or RFQ requirements and compliance.
  • Monitors accounts and freight movement for reps and customers based on type of request.
  • Coordinates with other terminals and teams to ensure freight flow.
  • Arranges freight delivery and pick up set ups.
  • Develops ways and processes to make tasks simpler and more efficient.
  • Identifies key issues with shipments and inputting errors if any or anything else related to account.
  • Maintain positive relationship with customers with primary focus on customer experience in all aspects of business.

Administration Assistant

Day & Ross Inc.
08.2020 - 08.2023
  • Organize and schedule appointments, plan meetings and take detailed minutes.
  • Assist in preparation of regularly scheduled reports.
  • Update and maintain office policies and procedures.
  • Book travel arrangements
  • Act as point of contact for internal and external clients
  • Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Customer Care Executive

Muthoot Finance Ltd.
11.2014 - 07.2018
  • Maximized customer satisfaction through regular follow-up and proactive problem resolution.
  • Analyzed customer data to uncover opportunities for up-selling and cross-selling products.
  • Reconciled bank statements and corrected discrepancies to ensure accuracy of financial records.
  • Maintained organized filing system for financial documents.
  • Appraisal of Gold and processing loan documents.
  • Field inspection Reports for high value loan customers.
  • Communicated with customers to identify needs and expectations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.

Education

Post Diploma In Business Management - Business Management

Cape Breton University
Sydney, NS
05.2020

Business system Analyst - Data Analyst

SYSIIT
Mississauga, ON
03.2023

Skills

  • Adaptability
  • Ability to Multitask
  • Customer Service
  • Microsoft Excel
  • Communication Skills
  • SQL
  • Power BI
  • Sales Reporting

Languages

English
Full Professional

Timeline

Sales Coordinator

Day & Ross Freight
09.2023 - Current

Administration Assistant

Day & Ross Inc.
08.2020 - 08.2023

Customer Care Executive

Muthoot Finance Ltd.
11.2014 - 07.2018

Post Diploma In Business Management - Business Management

Cape Breton University

Business system Analyst - Data Analyst

SYSIIT

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Rohini Sharma