Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Rohini Grover

HR Professional
Surrey,BC

Summary

Detail-oriented Human Resources Specialist possesses strong customer service orientation while maintaining high level of integrity and confidentiality. Working knowledge of HR policies and procedures. Consistently prioritizes workload to complete assigned deliverables within allocated time. Pursuing CPHR designation and committed to building a rewarding career in people-focused organization to support your organization's success.

Overview

11
11
years of professional experience

Work History

Health Care Worker

Classic Life Care
11.2023 - Current
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Prevented the spread of infections by adhering strictly to infection control protocols and maintaining a clean environment for patients.
  • Supervised junior staff members effectively by providing guidance on proper clinical techniques while reinforcing adherence to standard operating procedures.

HR Functional Analyst

University of British Columbia(Vancouver)
08.2022 - 06.2023
  • Work collaboratively with 10 internal and 15 external stakeholders on automation/re-engineering of business processes related to staff and faculty (17,000 employees) total compensation within project timelines
  • Practised clear and assertive communication by initiating meetings, coordinating and gathering business requirements based on needs assessment to foster change on a daily basis
  • Presented deliverables within the project timeline focusing largely on business requirement documents, scope documents, functional context documents and testing scripts with 100% accuracy
  • Worked with report developers and external consultants in prioritizing, planning, assessing and executing project outcomes.

Retiree & Survivor Benefit Specialist

University of British Columbia(Vancouver)
02.2020 - 07.2022
  • Liaison with Sun life and processed benefit enrolment, termination and changes to benefit of retirees(2500 members)
  • Effective communication with plan members daily with phone, email and semi-annual newsletters providing details and resolving issues
  • Developed management skills, active listening and team management during the major transition from People soft to workday system ensuring a respectful and inclusive workforce
  • Mentored and trained new hires in benefits team and documented all business procedures with a procedural manual
  • Proactively resolved 20 tickets per day in ServiceNow related to Benefits as a crucial step in onboarding of new hires.

Benefits Auditor

UBC
07.2019 - 02.2020
  • Audited Life Insurance enrolment for all active staff and faculty to ensure data is transferred correctly to Workday
  • Consulted with various stakeholders to ensure information is 100% accurate and complete
  • Updated HR system, improving efficiency and ensuring 0 instances of incomplete/lost HR reports.

Customer Service & Sales Specialist/ Gate Agent

Air Canada (Vancouver International Airport, YVR, Richmond)
05.2018 - 07.2019
  • Assisted in Flight departures, arrivals, and changes for traveler's with 98% on-time performance record
  • Managed the on-boarding security checks and responsibilities for 5 flights on a daily-basis with 100% accuracy promoting a customer-centric culture
  • Collaborated with 3 more professionals to ensure exceptional service with care and class to the Business Lounge holding 50 guests at a given time
  • Adapted to the new Altea system learning the new business process with bi-weekly follow-up meetings with the team lead.

Customer Service Manager

Walmart Supercentre (New Westminster)
10.2016 - 04.2018

Collections Officer

MetCredit (Vancouver)
10.2016 - 05.2017

Business Developer

Maharaja Catering Ltd. (Surrey)
07.2014 - 10.2016

Tele-recruiter

Canadian Cancer Society( Langley)
01.2013 - 01.2014

Education

Human Resource Management

British Columbia Institute of Technology
Burnaby, BC
06.2022

Change Management

University of British Columbia
Vancouver, BC
06.2021

Bachelor of Arts - Communications And Media

Simon Fraser University
Burnaby, BC
06.2014

Skills

  • Relationship Building
  • Cost Control
  • Benefits and compensation management
  • Coaching and Mentoring
  • MS Office
  • Task Delegation
  • Documentation And Reporting
  • Human Resource Information System HRIS
  • Exceptional communicator
  • Corrective Action Planning
  • Customer Satisfaction
  • Providing Feedback
  • Active Learning
  • Prioritization
  • Filing
  • Complex Problem-Solving
  • Benefits Coordination
  • Clerical Support
  • Benefits Interpretation
  • Special Projects
  • Employee Guidance

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Full Professional

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancement

Timeline

Health Care Worker

Classic Life Care
11.2023 - Current

HR Functional Analyst

University of British Columbia(Vancouver)
08.2022 - 06.2023

Retiree & Survivor Benefit Specialist

University of British Columbia(Vancouver)
02.2020 - 07.2022

Benefits Auditor

UBC
07.2019 - 02.2020

Customer Service & Sales Specialist/ Gate Agent

Air Canada (Vancouver International Airport, YVR, Richmond)
05.2018 - 07.2019

Customer Service Manager

Walmart Supercentre (New Westminster)
10.2016 - 04.2018

Collections Officer

MetCredit (Vancouver)
10.2016 - 05.2017

Business Developer

Maharaja Catering Ltd. (Surrey)
07.2014 - 10.2016

Tele-recruiter

Canadian Cancer Society( Langley)
01.2013 - 01.2014

Human Resource Management

British Columbia Institute of Technology

Change Management

University of British Columbia

Bachelor of Arts - Communications And Media

Simon Fraser University

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