Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rohin Mahesh

Toronto,ON

Summary

Astute Help Desk Representative with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

7
7
years of professional experience

Work History

Help Desk Support Representative

Cascade Revenue Management
11.2022 - 10.2023
  • Responding to requests for technical assistance in person, via phone, chat or email
  • Diagnosing and resolving technical hardware and software issues
  • Researching questions using available information resources
  • Advising user on appropriate action
  • Following standard help desk procedures
  • Oversaw installations of new technology and new personnel training.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Provided end-user system and equipment training.
  • Logged activities in tracking system to maintain accurate, timely records.

Account Receivable Associate - Medical Billing

Guidehouse India Pvt. Ltd
10.2020 - 10.2022
  • Calling insurance companies and following up regarding various patient claims
  • Take appropriate action on claims to guarantee resolution
  • Ensure accurate and timely follow-up where required
  • Document actions taken in claims billing summary notes and file handling
  • To prioritize the pending claims for calling from the aging basket to make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
  • Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims
  • Preparing monthly progress reports based on worked claims
  • Training new employees to use the software and making calls.

AR Associate

Navigant India Pvt. Ltd
10.2018 - 12.2019
  • Initiate call requesting status of claims in queue
  • Contact insurance companies for further explanation of denial and underpayments
  • Make daily and weekly reports based on the calls made and the claim adjustments taken
  • To priorities the pending claims for calling from the aging basket to make physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
  • Document actions taken in claims billing summary notes
  • Submit weekly reports to the team leader and quality analyst for review.

Operation executive

Cargo Care International
09.2016 - 12.2017
  • Preparation and filing of shipping bill and bill of entry
  • Handled container movement and examination of cargo
  • Coordination with shipping lines and freight forwarders for IGM details and delivery orders
  • Preparation of supporting documents for import and export like GSP certificate, Health certificate, Wildlife certificate and Marine insurance etc
  • Provided storage for imported cargo
  • Assist with senior operation executive for minimizes transit delays.

Education

BACHELOR OF BUSINESS ADMINISTRATION -

Rabindranath Tagore University
06.2021

SAP Materials management -

Cokonet Academy
08.2020

ADVANCED DIPLOMA IN LOGISTICS AND RETAIL MANAGEMENT -

Government College, Karyavattom
07.2017

Skills

  • Help Desk Support
  • Report Creation
  • Customer Education
  • Call Management
  • Active Listening
  • Conflict Resolution
  • Effective Communication
  • Writing skills
  • Time management

Accomplishments

  • NATIONAL SKILL DEVELOPMENT CORPORATION (NSDC) - Certificate of Completion – Skill training program of NSDC Training Partner in Logistics and Retail Management. Completion of the assessment for the job role of Warehouse Supervisor.
  • KERALA STATE INDUSTRIAL ENTERPRISES LTD. - Internship training for Export / Import Air Cargo Operations at Trivandrum Air Cargo Terminal
  • GUIDEHOUSE INDIA PRIVATE LIMITED - Completion of Training Certificate for Medical Billing in EBO Hospital Department

Languages

English
Full Professional

Timeline

Help Desk Support Representative

Cascade Revenue Management
11.2022 - 10.2023

Account Receivable Associate - Medical Billing

Guidehouse India Pvt. Ltd
10.2020 - 10.2022

AR Associate

Navigant India Pvt. Ltd
10.2018 - 12.2019

Operation executive

Cargo Care International
09.2016 - 12.2017

BACHELOR OF BUSINESS ADMINISTRATION -

Rabindranath Tagore University

SAP Materials management -

Cokonet Academy

ADVANCED DIPLOMA IN LOGISTICS AND RETAIL MANAGEMENT -

Government College, Karyavattom

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