Rohin Ahmed
Montreal,QC
Summary
Bilingual sales expert and adult learning facilitator approaching a decade of knowledge in management, retail development, facilitation and sales. With 6+ years of experience working for different outsourcing sales agencies, I acquired the ability to build and foster relationships with large companies, such as LG Electronics and Bell Canada and drive their sales. My passion for sales and facilitation drive me to become a better mentor, teacher, and learner. I believe in building a strong culture, where our people are purpose driven and love what their jobs.
Overview
14
14
years of professional experience
Work History
Corporate Trainer
OSL Retail Services
06.2023 - Current
- Learning and Development department supporting different programs in the Bell account: Business marketing team (B2B), neighborhood marketing team, multi-dwelling units team.
- Support HQ with the employee onboarding process
- Training new hires (account executives, field representatives) for the Bell account.
- Deliver two week training seminars (virtual,hybrid or in-person) to B2B BMT agents in groups of 4-12 per cohort. Topics covered include but not limited to: product knowledge, sales cycles, CRM training, time management, objection handling.
- Salesforce CRM: Expert trainer. Teach account executives how to consult their CRM and manage their territory, tasks, opportunities, etc.
- Systems training: Provide training of systems configuration (ADP, uniform ordering system, ticketing services, etc.)
- Train the trainer (TTT): Coach Field managers, and Regional managers based on organizational needs and help them understand how to positively impact their teams performance, moral and culture.
- Coaching log audits: auditing training and development audits performed by managers. Goal translations, SMART objectives, impact on business, follow-ups etc.
- Prime for the Bell Team Sharepoint, and creator of the Bell Business Marking Team OSL Sharepoint site.
- Perform occasional In-field observations to provide support, motivation, monitor quality, consistency and determine training needs.
- Maintain an in-depth understanding on Bell business product, a fast paced industry that is rapide expansion in Quebec.
- Provide support during workshops during QBR on different subjects, such as time management.
- Cross collaborate with different teams such as operations, HR, IT, etc. Examples of tasks: support LinkedIn Learning course completions, Health and Safety compliance, etc.
Field Retail Training and Sales Specialist
Match Retail- LG Electronics
03.2018 - 06.2023
- Surpass KPI targets (e.g: yearly % store growth, category growth, etc)
- Provide stores with product training and selling strategies for RSAs and store managers
- Content creation; PowerPoint, spec sheets, step by step guides, video creation (scripting, filming, editing, etc.)
- Prepare and lead virtual and in-person presentation for large groups
- Competitive Market Analysis (e.g price audits, inventory audits)
- Submit time sensitive reports (e.g expense reports, time sheets)
- Personal goal setting and tracking through HR software HiBob
- Build and maintain relationships by supporting Best Buy employees and managers (answering phone calls, texts, emails)
- Follow up on client inquiries through email in a timely fashion
- Update POP and reporting faults (e,g faulty lighting, falling banners, electric outages)
- Selling: converting clients, up-selling, attaching complementary product, etc.
- Trained and mentored new sales representatives.
Product Expert
Dyson
01.2017 - 01.2018
- Brand ambassador role
- Attend Dyson summits to develop product training skills to RSAs and store managers
- Increase brand awareness by building relationships with clients and retail managers
- Assisted customers with product inquiries, providing accurate and detailed information about product features and benefits
- Demonstrated excellent product knowledge and provided tailored product recommendations to customers, resulting in a +100% increase in sales.
Assistant Sales Manager
Hudson's Bay
01.2015 - 01.2017
- Started with a sales advisor role and moved up within the company
- Address customer complaints, online order inquiries, returns, etc
- Manage a team of around 15 people ( e.g: creating schedules, reporting time off requests, calling employees to come in, assign team members their daily departments)
- Drafting and finalizing a detailed inventory planogram sheets that indicate the location of +10 000 SKUs and leading a team of 25 employees during the annual inventory count
- Working alongside visual presentation team and merchandising team to address any flooring changes demanded by customer accounts
- Set-up special in-store events for promotions, training, meetings, etc
- POS transactions (e.g handling cash, credit/debit, checks, gift cards, collecting emails)
- Top performer at promoting the HBC credit card and attaching insurances on products.
Customer Service
Tim Horton's
02.2014 - 08.2014
- Taking customer orders and processing cash register transactions
- Prepare sandwiches, drinks, etc
- Cleaning the eating section and behind the counter aswell
- Manage and organize supplies
- Training new hires
- Customer Engagement; encourage customers to download the Tim Horton's app.
Aviation Instructor (theory)
Royal Canadian Air Cadets
09.2010 - 05.2015
- Lead future pilots in training of ages 14-17 at the Royal Canadian Airforce Base in Saguenay
- Instruct aviation theory.Topics covered ranged from Aircraft radio communication licensing, aircraft electronics systems, meteorology, aerodynamic, Canadian Aviation Regulations, theory of flight, etc
- Create training material, lesson plans, etc
- Conduct and monitor exam sessions and correct exams.
Education
Certification in Administration -
Université Du Québec À Montréal
Montreal, QC09.2026
College Degree (DEC) -
Social Science, Vanier College
Montreal, QCHigh School Diploma -
École Secondaire Sophie-barat
Montreal, QCSkills
- Adult education
- Teamwork and Collaboration
- Process Improvement
- In-field Sales and Retail Experience
References
Available upon request.
Languages
French
Native or Bilingual
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Corporate Trainer
OSL Retail Services
06.2023 - Current
Field Retail Training and Sales Specialist
Match Retail- LG Electronics
03.2018 - 06.2023
Product Expert
Dyson
01.2017 - 01.2018
Assistant Sales Manager
Hudson's Bay
01.2015 - 01.2017
Customer Service
Tim Horton's
02.2014 - 08.2014
Aviation Instructor (theory)
Royal Canadian Air Cadets
09.2010 - 05.2015
Certification in Administration -
Université Du Québec À Montréal
College Degree (DEC) -
Social Science, Vanier College
High School Diploma -
École Secondaire Sophie-barat
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