Rohil CHANDNA
Victoria,British Columbia
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Management Assistant
Enterprise Rent a Car
, Victoria
06.2022 - 03.2023
- Shouldered management responsibilities during the absence of the manager including maintaining the sales scoreboard, creating weekly reports, employee orientation Conducted comprehensive inspections of damaged vehicles, accurately assessing collision damages and preparing detailed repair estimates within established timeframes
- Generated sales revenue of over $5,000/month through effective selling strategies in the rental car business
- Collaborated with insurance adjusters, customers, and repair shops to facilitate smooth claims processes and ensure timely completion of repairs
- Consistently exceeded monthly sales targets by an average of 30%, resulting in recognition as the top-performing sales representative for four consecutive months
- Assisted customers with insurance claims, providing guidance and support throughout the claims process and addressing any concerns or questions.s
- Actively identified and pursued new business opportunities through prospecting, networking, and relationship building resulting in a 25% increase in new business acquisitions
- Collaborated with team members to develop and implement sales strategies resulting in steady growth in the rental car business year over year Proven ability to establish rapport with customers, providing clear and detailed explanations of damage assessments and repair options, addressing inquiries, and maintaining a high level of customer satisfaction
- Provided exemplary customer service resulting in positive client feedback and a 90% customer satisfaction rating
Contact Center Representative
Toronto, Bank
Dominion
12.2021 - 06.2022
- Took incoming calls and responded to customer inquiries and concerns professionally
- Solved problems and disputes that customers may have with their accounts or transactions, ensuring excellent customer service Met or exceeded performance metrics, including call volume, quality assurance scores, and sales targets Participated in ongoing training and professional development activities to stay up-to-date on company policies and new products and services offered by the bank Kept confidential customer information secure and protected at all times
General Manager
Taj: Taste of India
, Victoria
12.2019 - 11.2021
- Managed daily operations and oversaw staff performance Developed and implemented business strategies to increase profitability Handled budgeting and financial reporting for the establishment Conducted regular meetings with staff to ensure efficient communication and teamwork Streamlined ordering and inventory processes to reduce waste and increase efficiency, resulting in a decrease in costs of 10% Increased sales at a restaurant by 45% through the implementation of targeted marketing campaigns and promotions Negotiated contracts and deals with suppliers and vendors Organized and promoted events to attract customers and boost sales
Sales Associate
Freedom Mobile
, Victoria
10.2019 - 12.2019
- Assisted customers in finding the best plan and phone options suited to their needs and budget, resulting in a 20% increase in sales
- Coordinated with the store manager to ensure that sales goals were met and exceeded on a monthly basis, resulting in a 10% increase in revenue
- Conducted product demonstrations and provided customers with detailed information on the features and benefits of various phones and plans, resulting in a 15% increase in customer satisfaction ratings
- Worked closely with the customer service team to resolve any issues or complaints in a timely and professional manner, resulting in a 25% decrease in customer complaints
- Contributed to the development of new marketing strategies and promotions to increase store traffic and drive sales, resulting in a 15% increase in foot traffic and a 25% increase in sales during promotional events
- Managed inventory and restocked phone and accessory displays to ensure the availability of products, resulting in an increase in sales by 10%.
EVENT STAFF
BBW International INC
10.2018 - 09.2019
- Assisted with event logistics including setup and breakdown of equipment and decor
- Provided exceptional customer service and assisted attendees with questions and concerns before, during, and after events
- Maintained a safe environment by monitoring access points, patrolling the venue, and enforcing event-related policies and procedures
- Effectively communicated with event coordinators and team leaders to ensure the smooth execution of events, catering to unique needs and purposes
- Coordinated with other members of the event staff to manage guest flow, assist with ticketing and seating arrangements, and respond to emergency situations
- Demonstrated flexibility and adaptability by quickly addressing unexpected situations and accommodating changing demands during events
- Upheld high standards of professionalism by dressing appropriately, adhering to company policies, and engaging with attendees in a polite and friendly manner
- VOLUNTEER, Greeted customers with a smile and helped them to navigate the program options
- Provided excellent customer service by answering any questions and making recommendations
- Accurately processed transactions and provided a correct change to customers
- Maintained an organized inventory of programs and ensured they were available throughout the game
- Maintained a clean and functional work area to ensure optimal productivity
- Worked collaboratively with other volunteers to ensure a seamless selling process
- Contributed to a positive game day experience for attendees and helped to promote the sport of rugby.
Education
Bachelor of Arts - Communications
Royal Roads University
01.2021
Skills
- Office Administration
- Strong Problem Solver
- Supervision & Leadership
- Microsoft Office
- Team Building
- Team Management
- Friendly, Positive Attitude
- Data Management
- Customer Service
- Critical Thinking
- Coaching and Mentoring
- Goal Setting
- Attention to Detail
- Call Center Operations
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Limited
Timeline
Management Assistant
Enterprise Rent a Car
06.2022 - 03.2023
Contact Center Representative
Toronto, Bank
12.2021 - 06.2022
General Manager
Taj: Taste of India
12.2019 - 11.2021
Sales Associate
Freedom Mobile
10.2019 - 12.2019
EVENT STAFF
BBW International INC
10.2018 - 09.2019
Bachelor of Arts - Communications
Royal Roads University
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