Rohandeep Singh
North York,ON
Summary
Insurance Specialist (Ontario and Atlantic Region) offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Specialist, Sales and Customer Service
Belairdirect
Toronto
07.2022 - Current
- With excellent customer engagement, sales, communication, and insurance expertise
- Consistently approaches duties with focus, commitment, and diligence while remaining focused on finding solutions, producing results, and ensuring high-quality customer experience, Resolved all client problems and complaints quickly and effectively, ensuring client satisfaction by adapting to consumer preference trends
- Promoted UBI to clients and taught them how it would benefit them.
- Completed all pending business for placement of policy which includes following up with the underwriting department to ensure prompt completion of file
- Proven organizational skills by completing pending files on time and following up with clients as requested
- Used selling techniques to up-sell and cross-sell product lines and services that best meet client needs
- Effectively communicated with all levels of organization such as Accounts Receivables, Underwriting, and Claims to discuss complex issues and provide second-to-none experience
- Proactively analyzed risk for variety of unique situations as frontline underwriter and offered insurance products according to client’s needs.
Sales and Marketing Executive
DMCS India Pvt. Ltd
New Delhi, India
01.2019 - 04.2022
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Analyzed sales and marketing data for improved strategies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
Education
Post Graduate Certificate - Digital And Content Marketing
York University
Toronto, ON12.2022
BBA - International Business
Bharati Vidyapeeth
New Delhi08.2018
Skills
- Problem-Solving
- Account management
- IT Skills (MS Office, Salesforce, Contact Billing Application)
- Business Development and Planning
- Customer Engagement
- Goal Oriented
- Quick Learner
Accomplishments
- Agent Advocacy Blitz winner (November)
- Bi-weekly winner of most transfers in Telemarketing
- Value star Award (November)
- Average Premium Team winner (November)
Other Projects
- Part Of EAC - Engagement Action Committee at Belairdirect - Came up with the idea of starting a career corner within the organization to engage with other employees and help them reach their career goals.
- Group Interviewer - Co-led the group interviews and helped in hiring process of applicants.
- Part Of Telemarketing Project
Timeline
Specialist, Sales and Customer Service
Belairdirect
07.2022 - Current
Sales and Marketing Executive
DMCS India Pvt. Ltd
01.2019 - 04.2022
Post Graduate Certificate - Digital And Content Marketing
York University
BBA - International Business
Bharati Vidyapeeth