Rohandeep Singh
North York,ON
Summary
Insurance Specialist (Ontario and Atlantic Region) offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Specialist, Sales and Customer Service
Belairdirect
2022.07 - Current
- With excellent customer engagement, sales, communication, and insurance expertise
- Consistently approaches duties with focus, commitment, and diligence while remaining focused on finding solutions, producing results, and ensuring high-quality customer experience, Resolved all client problems and complaints quickly and effectively, ensuring client satisfaction by adapting to consumer preference trends
- Promoted UBI to clients and taught them how it would benefit them.
- Completed all pending business for placement of policy which includes following up with the underwriting department to ensure prompt completion of file
- Proven organizational skills by completing pending files on time and following up with clients as requested
- Used selling techniques to up-sell and cross-sell product lines and services that best meet client needs
- Effectively communicated with all levels of organization such as Accounts Receivables, Underwriting, and Claims to discuss complex issues and provide second-to-none experience
- Proactively analyzed risk for variety of unique situations as frontline underwriter and offered insurance products according to client’s needs.
Sales and Marketing Executive
DMCS India Pvt. Ltd
2019.01 - 2022.04
- Developed value-added campaigns and executed technical solutions to streamline and improve marketing efficiencies.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Analyzed sales and marketing data for improved strategies.
- Identified weaknesses in existing marketing campaigns to develop pragmatic solutions within budgetary constraints.
Education
Post Graduate Certificate - Digital And Content Marketing
York University
Toronto, ON12.2022
BBA - International Business
Bharati Vidyapeeth
New Delhi08.2018
Skills
- Problem-Solving
- Account management
- IT Skills (MS Office, Salesforce, Contact Billing Application)
- Business Development and Planning
- Customer Engagement
- Goal Oriented
- Quick Learner
Accomplishments
- Agent Advocacy Blitz winner (November)
- Bi-weekly winner of most transfers in Telemarketing
- Value star Award (November)
- Average Premium Team winner (November)
Other Projects
- Part Of EAC - Engagement Action Committee at Belairdirect - Came up with the idea of starting a career corner within the organization to engage with other employees and help them reach their career goals.
- Group Interviewer - Co-led the group interviews and helped in hiring process of applicants.
- Part Of Telemarketing Project
Timeline
Specialist, Sales and Customer Service
Belairdirect
2022.07 - Current
Sales and Marketing Executive
DMCS India Pvt. Ltd
2019.01 - 2022.04
Post Graduate Certificate - Digital And Content Marketing
York University
BBA - International Business
Bharati Vidyapeeth
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