Rohan Bathla
Terrace,BC
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Support Worker
TDCSS
09.2023 - Current
- Facilitated communication between clients and support services to enhance access to resources.
- Developed personalized care plans in collaboration with clients and their families to address specific needs.
- Coordinated community outreach initiatives, increasing awareness of available support programs.
- Mentored new staff on best practices for client engagement and service delivery protocols.
Supervisor, Lending Specialist 2
Fairstone Financial
09.2022 - 05.2025
- Analyzed loan applications to assess creditworthiness and mitigate risk.
- Collaborated with underwriters to ensure compliance with lending policies and regulations.
- Mentored junior specialists on best practices in loan processing and customer service.
- Developed training materials to enhance team knowledge of new lending software and tools.
- Streamlined loan approval processes, reducing turnaround time for customers.
- Trained new staff on operational procedures and company policies to enhance workforce efficiency.
- Coordinated scheduling for staff shifts to maintain adequate coverage during peak periods.
Shift Leader
Mark's Work Wearhouse
04.2022 - 09.2022
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members on product knowledge and customer service standards.
- Coordinated inventory management processes, ensuring stock levels met demand effectively.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
Senior Analyst
Finxera
10.2019 - 07.2021
- Analyzed data trends to support business strategy and decision-making processes.
- Developed actionable insights through data visualization tools to enhance reporting accuracy.
- Collaborated with cross-functional teams to streamline operational workflows and improve efficiency.
- Conducted thorough assessments of key performance indicators to identify areas for improvement.
Operations Supervisor
Concentrix Daksh Service India Pvt. Ltd.
09.2016 - 01.2018
- Supervised daily operations to ensure adherence to service quality standards.
- Coordinated team activities to optimize workflow and improve efficiency.
- Trained new employees on operational procedures and company policies.
- Monitored performance metrics to identify areas for improvement.
Education
Post Graduate Diploma in Business Administration -
Coast Mountain College
Terrace, BC04-2023
Bachelor's of Commerce -
Dyal Singh College
Karnal, Haryana, India04-2016
Skills
- Operations management
- Performance monitoring
- Staff supervision
- Team Training
- Microsoft Office (Excel, PowerPoint)
- Problem Solving
- Time Management
- Auditing
Accomplishments
- Led efforts to successfully clear a long-pending audit in 2022, strengthening compliance and operational controls.
- Recognized multiple times as top-performing employee at Fairstone and ranked 2nd nationwide in insurance sales (Canada, 2024).
- Served as Acting Branch Lead, managing audits, staff training, daily operations, and administrative functions.
- Led a team at Concentrix (India) to achieve #1 team ranking in 2017 through effective leadership and performance management.
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Class 5 Driver's License
- Emergency First Aid Certificate
Timeline
Community Support Worker
TDCSS
09.2023 - Current
Supervisor, Lending Specialist 2
Fairstone Financial
09.2022 - 05.2025
Shift Leader
Mark's Work Wearhouse
04.2022 - 09.2022
Senior Analyst
Finxera
10.2019 - 07.2021
Operations Supervisor
Concentrix Daksh Service India Pvt. Ltd.
09.2016 - 01.2018
Post Graduate Diploma in Business Administration -
Coast Mountain College
Bachelor's of Commerce -
Dyal Singh College