Summary
Overview
Work History
Education
Skills
Languages
sports Certified
Timeline
Generic

ROHAN NEGI

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Night manager

AVID IHG Hotel
12.2023 - Current
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Conducted nightly audits to ensure accuracy and completeness of financial transactions
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Balanced and reconciled daily revenue and expense transactions, addressing any discrepancies
  • Implemented improved procedures for the night audit process, resulting in fewer errors
  • Utilized hotel management software (opera and IHG rewards) to update reservations and maintain accurate guest records

GSA/Night Auditor

Novotel North York
02.2023 - 12.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Provided information about hotel services, amenities, and local attractions
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Collaborated with housekeeping and maintenance to ensure timely room readiness
  • Coordinated room changes and upgrades based on availability and guest preferences
  • Verified the accuracy of guest accounts, resolved discrepancies, and prepared audit reports
  • Posted room charges, paid outs, and adjustments accurately in the property management system

Front Office Associate

Park Plaza Hotel
11.2020 - 03.2022
  • Provided exceptional customer service by addressing guest inquiries, concerns, and requests
  • Offered recommendations for local attractions, restaurants, and activities
  • Handled guest complaints professionally, finding prompt solutions to maintain guest satisfaction
  • Promoted additional services, such as room upgrades, spa treatments, and dining options
  • Maximized revenue by effectively conveying the value of these services to guests
  • Kept the front desk area organized and visually appealing
  • Managed the phone system, transferring calls, taking messages, and providing information
  • Stayed informed about hotel amenities, events, and promotions to provide accurate information to guests.

Front Office Department (Training)

Radisson blu Hotel
06.2018 - 11.2018
  • Maintained clear communication with other hotel departments to ensure smooth operations
  • Coordinated with housekeeping to ensure room readiness and facilitate timely check-ins
  • Managed reservations, modifications, and cancellations through various channels



Education

Bachelor of Hotel Management and Catering Technology -

Lovely Professional University
Phagwara, Punjab

Hospitality Management-Canadian Hotel & Resorts -

Loyalist College of Business Management
07.2024

Skills

  • Customer Service
  • Team Management
  • Handling Complaints
  • Team Building
  • Good Telephone Etiquette
  • Check-in and Check-out procedure
  • Guest satisfaction
  • Customer service focus
  • Computer Skills
  • Reservations Management
  • Complaint Handling
  • Security awareness

Languages

English
Full Professional

sports Certified

Overall National gold medalist in Arm wrestling in 2019

Timeline

Night manager

AVID IHG Hotel
12.2023 - Current

GSA/Night Auditor

Novotel North York
02.2023 - 12.2023

Front Office Associate

Park Plaza Hotel
11.2020 - 03.2022

Front Office Department (Training)

Radisson blu Hotel
06.2018 - 11.2018

Bachelor of Hotel Management and Catering Technology -

Lovely Professional University

Hospitality Management-Canadian Hotel & Resorts -

Loyalist College of Business Management

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ROHAN NEGI