Rohan Nahar
Winnipeg,Canada
Summary
Customer-oriented Supervisor with three years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
5
5
years of professional experience
Work History
Supervisor
A&W
Winnipeg
10.2022 - Current
- Organized workflow, optimized productivity, and ensured timely task completion through efficient task assignment and clear communication with team members
- Implemented performance tracking systems, provided mentoring, and offered constructive criticism to enhance team productivity and output
- Addressed employee complaints promptly, and resolved issues
- Facilitated effective communication between senior management and employees, ensuring the timely dissemination of relevant information
- Prepared and submitted comprehensive performance evaluations, determined rewards and advancements based on assessments, and led recruitment and training processes
- Provided service to over 200 customers daily, achieving a 95% satisfaction rate
- Skilled in efficiently handling inquiries and maintaining positive customer relations.
Customer Service Associate
Vivah Orchard
Zirakpur, India
08.2019 - 05.2022
- Collaborated as a team of 10 members to collect and analyze comprehensive records, optimize resource allocation, and support product management
- Assisted human resources in personnel management tasks.
Work Support
01.2018 - 10.2020
- Administered adequate work support and experience in a donation-free camp of 2,000 people organized by a spiritual healing charitable organization for three working days.
Event Coordinator
Govt. Mohindra College
Patiala, India
07.2016 - 06.2018
- Coordinated three theater events during the annual college youth festival, ensuring seamless accommodation, food, and transportation for 21 participants.
Team Supervisor
03.2019
- Led and mentored a team of 20 professionals in a dynamic 7-day customer interaction program, resulting in a 30% increase in customer satisfaction and positive feedback.
Education
Applied Business Management -
University of Manitoba
08.2023
PG Diploma in Hospitality, Travel Management, Aviation & Customer Services -
Frankfinn Institute of Vocational Training
07.2019
Post-Graduation in Geography -
Govt. Mohinder College Patiala
06.2018
Bachelor of Arts (Geography) -
Govt. Mohindra College Patiala
06.2016
Skills
- Business Development
- Inventory Control
- Operations Management
- Process Improvement
- Staff Management
- Strategic Planning
- Financial Management
- Policy Enforcement
- Business Administration
- Employee Motivation
- Staff Development
- Staff Discipline
- Industrial Hygiene
- Processes and Procedures
- Inventory Oversight
- Goal-Oriented
- Contract Management
- Complex Problem-Solving
- Training and Mentoring
- Process Monitoring and Improvement
- Project Management
Timeline
Supervisor
A&W
10.2022 - Current
Customer Service Associate
Vivah Orchard
08.2019 - 05.2022
Team Supervisor
03.2019
Work Support
01.2018 - 10.2020
Event Coordinator
Govt. Mohindra College
07.2016 - 06.2018
Applied Business Management -
University of Manitoba
PG Diploma in Hospitality, Travel Management, Aviation & Customer Services -
Frankfinn Institute of Vocational Training
Post-Graduation in Geography -
Govt. Mohinder College Patiala
Bachelor of Arts (Geography) -
Govt. Mohindra College Patiala
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