Rohan Ashok Ramachandran Ashok
Burnaby,BC
Summary
Experienced Crew Trainer with 2 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
4
4
years of professional experience
Work History
Crew Trainer
MCDONALDS
02.2023 - Current
- Conducted training and mentored team 50+ members to promote productivity, accuracy, and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Fulfilled general duties such as verifying, preparing, and processing customers' orders effectively
- Implemented data filling operations that made it easier to file customer records
- Collaborated with various supervisors to record and take customer surveys
- Filed data and ensured customer survey satisfaction rate is up to McDonald's standards
- Recorded crew members and new hires evaluations to increase food quality, follow safety standards, and serve customers with gold level standard products
- Key achievement: Never received a customer complaint
- Set positive example for team members by providing high-quality, efficient service.
Crew Team Member
MCDONALDS
02.2022 - 02.2023
- Collaborated with teams of 10+ crew members to prepare food for the customers efficiently to improve consumer satisfaction
- Politely greeted costumers while delivering food in drive through
- Collecting payment from customers, friendly customer service
- Assisted with overall cleanliness according to company's and Ministry of health standards
INTERN
FUTURE VISION AUTO WORSKSOP
04.2020 - 07.2021
- Contacted customers to confirm pickup and drop off vehicles
- Collected 100+customer feedback and reviews
- Handled payments occasionally
- Collected customer information to make it easier to transition work process
- Completed tasks before allotted deadline
- Filed and organized paperwork
Education
Bachelor of Business Administration - Economics
Simon Fraser University
Burnaby, BC02.2024
Associate of Arts -
Fraser International College
Burnaby, BC08.2021
Skills
- Communication skills acquired from presenting in class presentations
- Writing skills acquired in high school and university from writing assignments and essays
- Attended several public speaking classes to develop communication skills to speak professionally
- Supervised teams in group projects and solved multiple problems
Community Service
Tutor, Springdales school Dubai, The students developed a better understanding on the subject, The students received better marks
Timeline
Crew Trainer
MCDONALDS
02.2023 - Current
Crew Team Member
MCDONALDS
02.2022 - 02.2023
INTERN
FUTURE VISION AUTO WORSKSOP
04.2020 - 07.2021
Bachelor of Business Administration - Economics
Simon Fraser University
Associate of Arts -
Fraser International College
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