Rohan Ashok
Burnaby,BC
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Host/Server
Dosa Factory Restaurant
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Crew Trainer
Bates Restaurant LTD
02.2022 - Current
- Trained and mentored 15+ new personnel hired to fulfill various roles.
- Implemented regular evaluations of training programs, using feedback to make updates as needed for continued effectiveness.
- Mentored junior employees to improve performance, food safety, and customer service.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Established and maintained quality control standards.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Reconciled receipt totals, cash and credit payments to address shortages.
Internship
Future Vision Auto Workshop
04.2020 - 07.2021
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor of Arts - Economics
Simon Fraser University
06-2025
No Degree - Business Administration
Fraser International College
08.2021
Skills
- Cash Handling
- Performance Evaluation
- Motivational Skills
- Group Instruction
- Customer Service
- Workforce Management
- Decision-Making
- Creative Solution Development
- Work Planning and Prioritization
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
English
Full Professional
Timeline
Host/Server
Dosa Factory Restaurant
09.2024 - Current
Crew Trainer
Bates Restaurant LTD
02.2022 - Current
Internship
Future Vision Auto Workshop
04.2020 - 07.2021
No Degree - Business Administration
Fraser International College
Bachelor of Arts - Economics
Simon Fraser University
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