Rohaan Indulkar

Project: Enterprise Data Management - Document Exchange

Client: U.S. Bank, United States

As part of Payment Card Industry (PCI) requirements U.S Bank is developing the product from inception which will support in managing customer financial information exchanging through this solution. Currently business lines across bank manage these documents sharing through emails which is non-compliant as per audit and bank guidelines. Hence, this product will suffice document exchange for internal bank users and external customers through upload and download process, ensuring it meets audit guidelines and maintains bank compliance process.

• Developed product documentation to communicate upcoming features and products to internal teams.
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
• Coordinated design meetings and decisions with internal departments and teams.
• Analyzed metrics to measure product performance.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Improved product functionality with innovative design solutions, resulting in increased sales conversions.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Prioritized roadmap in order to achieve product goals and metrics.
• Streamlined product development process for faster time-to-market and improved efficiency.
• Coordinated project planning and execution with team members and team leads.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Led cross-functional teams to deliver high-quality products on time and within budget constraints.
• Spearheaded creation of detailed user guides for enhanced usability of newly launched products.
• Reduced production costs through strategic supplier negotiations and process improvements.

Project: Bank of the West Migration to Bank of Montreal

Client: Bank of Montreal, Canada, Toronto

Integration of all commercial BOTW client and customer base into BMO systems ensuring the smooth transition on Legal Day One. Anticipated the Incremental volume basis customers database, third-party vendors, transactions, reporting and daily digital banking. In a nutshell, it was a huge rise in day-to-day business. Key focus was on Online Business Banking - OLBB, Account Reconciliation Payments and Receivables products.

• Review and analysis of business requirements with Line of Business, Business Analyst and Scrum Team.
• Led cross-functional teams helping them prepare with adequate product knowledge through functional and technical sessions.
• Coordinated communication and information flow between business and technology teams.
• Daily cadence with client and stakeholders across project.
• Prepared the migration strategy and plan. Managing delivery estimations in line with the overall program timelines.
• Prepared the critical business validation and ensured scrum team understands the flow.
• Contributed to project planning and daily project cadence with Product Managers and Group Leaders bridging the open gaps with help of Business Analysts.
• Monitoring the Quality Center dashboard during UAT phase
  Technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Managing overall product delivery for payments streams, migration for user acceptance testing and regression on UAT, mock environments from inception.
• Coordination with multiple vendors and technology teams supporting business teams during their end user quality.
• Publishing daily and weekly project reports with leadership discussing challenges and achievements.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Maximized resource allocation by analyzing usage patterns and optimizing capacity planning efforts.
• Implemented risk mitigation plans to safeguard critical data and ensure system reliability.
• Improved data accuracy through the implementation of robust validation and quality control measures.
• Enhanced operational efficiency by streamlining workflows and automating manual tasks.
• Reduced project completion time by effectively managing cross-functional teams and resources.
• Mentored team members in best practices for systems management, fostering a culture of continuous improvement.
• Increased stakeholder satisfaction by delivering timely, accurate reports and dashboards for informed decision making.

Project: AXIOM - Regulatory and Compliance Reporting
Client: Bank of New York Melon, New York

Transition of regulatory and compliance platform OneSumX (OSX) to new framework of AXIOM Controller View as their reporting tool which meets their regulatory reporting requirements as per market standards and USA federal rules and regulations. Key objective was to migrate regulatory reports from existing platform to AXIOM Controller View and data input to these reports changing to Global Data Mart (GDM) which is central database for all reports.

• Synergy with business users and scrum teams on planning, conducting trainings, and supporting analysis of business problems to be resolved with automated systems report changes
• Liaise with line of business partners, technology teams, and application vendors to document and troubleshoot production support issues
• Identified critical business test scenarios, ensuring scrum team understands flow before entering development
• Engaged in sprint planning discussions and daily scrum stand-ups with product owner and scrum master
• Managed JIRA dashboard for product backlog
• Contributed to development of systems and procedures that are both cost effective and meet relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require in-depth evaluation of planning and direction conducted to resolve complex business challenges
• Bridging cross functional teams on communication and information flow between business and scrum teams
• Responsible for overall delivery for AXIOM product implementation passing through System Integration, User Acceptance and Regression on Dev, Test, UAT and Pre-Prod environments.
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.

Project: ServiceNow Implementation

Client: Blackrock Investment Management Corporation, New York, NY

Process oriented workflow to service daily business needs. Migration from ServiceManager9 to an industry wide process platform ServiceNow. The approach was to implement customized solution of ServiceNow which will have business critical functionalities from SM9 considering line of business and stakeholder’s which should comfort their day-to-day activities.

• Coordinated communication and information flow between business users and technology teams.
• Contributed to the development of enhancements and procedures that are both cost effective and meet the relevant business requirements with faster turn to market.
• Prepared critical business test scenarios and ensured scrum team understands the flow before execution.
• Contributed to sprint planning discussions and daily scrum stand-ups with product owner and scrum master.
• Driving the demonstrations for business users, providing insights of the ServiceNow modules and functional flows.
• Socializing and participating in the business test executions, helping them to understand end to end workflow.
• Managed the JIRA dashboard for product backlog.
• Prepared the test strategy and test plan documents. Defining test estimations in line with the overall project timelines
• Supported modules Requirement Management, Incident Management, Knowledge Management, SMCR, HR On-boarding.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
• Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
• Mentored junior consultants, fostering professional development and sharing industry expertise.
• Implemented data-driven decision-making processes to optimize resource allocation and boost profitability.

Project: Amplify Solution – Azure Cloud Migration

Client: Centrica Plc (British Gas) – United Kingdom, London

The vision was to deploy 139 applications on Cloud, thereby exiting HPe/DXC data center. This also includes creating private cloud hosted and supported by Cognizant for the systems that cannot be migrated onto cloud directly. The primary objective was to bring more agility and flexibility in the infrastructure with no change to systems functionality and no negative impact to service delivery in production.
In other words, the focus of the Cirrus Migration program was to achieve infrastructure migration of applications, tools, and platforms for Centrica. Application categorization as below:

• Reduced operational costs with thorough analysis of financial data and development of cost-saving strategies.
• Multiple team engagements and enabling resource onboarding
• Conducted risk assessments to identify potential challenges, proactively developing contingency plans minimizing disruptions.
• Responsible for Strategy Development and Test Planning
• Ensuring Functional, Performance, OAT, UAT, UVT and Production testing with Centrica Business SME and end users
• Highlighting and addressing the risks/ issues to Program Board that could possibly impact the delivery
• Prepared critical business test scenarios and ensuring scrum team understands the flow before execution
• Coordinated communication and information flow between business users and technology teams
• Contributed the testing support for business users, vendor upgrades, enhancements and production fixes
• Collaborated with an agile scrum team working through sprint cycles.

• Gathered feedback from end-users to identify areas for system enhancements or adjustments to better align with evolving business requirements.
• Managed stakeholder expectations by providing clear updates on project progress, risks, and mitigations.
• Coordinated with business lines for drafting technical requirements.
• Overseeing scrum planning activities and engaging required business teams
• Managing end to end release delivery from inception to go live and post-production support
• Contributing to scrum team ensuring there technical and functional queries are resolved
• Bridging the knowledge gaps between business users, third party vendor development teams and scrum team
• Responsible to identify and improve the process gaps which gives a value add to business
• Contributing to daily status call with QA, development, and scrum teams
• Accountable for maintaining knowledge repository, progress status report.

• Coordinated with the line of business and scrum teams on new business requirements
• Reduced operational costs with thorough analysis of financial data and development of cost-saving strategies.
• Conducted risk assessments to identify potential challenges, proactively developing contingency plans minimizing disruptions.
• Streamlined business processes by identifying inefficiencies and implementing solutions to optimize work flow.
• Led cross-functional teams on complex projects, ensuring timely completion within budget constraints while maintaining high-quality standards.
• Responsible for maintaining product backlog
• Ensuring scrum team have adequate knowledge sharing product sessions.
• Responsible to identify and improve the functional gaps as value add to business users
• Accountable to complete the automation coverage for One Tallyman using QTP.
• Provided testing support for vendor upgrades, enhancements, and production fixes

• Reduced operational costs with thorough analysis of financial data and development of cost-saving strategies.
• Conducted risk assessments to identify potential challenges, proactively developing contingency plans minimizing disruptions.
• Conducted thorough post-implementation reviews to identify areas for improvement and ensure continued success with future projects.
• Streamlined business processes by identifying inefficiencies and implementing solutions to optimize work flow.
• Increased client retention rates by providing exceptional customer service and addressing issues promptly.
• Provided strategic direction for IT initiatives, aligning technology investments with overarching business goals and objectives.
• Optimized resource allocation across multiple projects by closely monitoring progress and adjusting priorities as needed.
• Managed budgets effectively, consistently delivering projects on time without exceeding allocated funds.
• Collaborated with stakeholders to define project scopes clearly, setting realistic expectations about deliverables and timelines while avoiding scope creep.
• Evangelized for updated regulatory and compliance products following introduction of new features or updated specifications.

• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
• Evaluated vendor proposals for technology solutions, ensuring alignment with organizational needs and budget constraints.
• Enhanced stakeholder engagement through effective communication of complex data and insights.

• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Developed product documentation to communicate upcoming features and products to internal teams.
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.
• Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
• Identified cost-saving opportunities by conducting thorough financial analysis on company expenditures.
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems.
• Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.

• Delivered high-quality results by implementing best practices in functional consulting methodologies and tools.
• Professionally interacted with clients to assess business requirements and determine software needs.
• Collaborated with the business line stakeholders discussing on new business requirements across locations in India.
• Responsible for drafting business requirements, validate scenarios and covering end to end development to implementation cycle.
• Conducted gap analyses to identify areas of improvement in existing systems or processes, leading to increased productivity and user satisfaction.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.