Roger Leon
Anaheim
Summary
Seeking a challenging and rewarding new position where I can leverage my professional skills and strengths developed at my current field to make a meaningful impact. Eager to apply my knowledge and qualifications to contribute effectively to a new career demonstrating adaptability, a strong work ethic, and a commitment to continuous learning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark Century Stadium 25
Orange, CA
12.2015 - Current
- Oversee and manage the performance of theater staff.
- Schedule and coordinate work shifts for employees.
- Ensure a high level of customer satisfaction by addressing inquiries and resolving issues.
- Monitor and improve overall customer experience.
- Assist in the day-to-day operations of the theater.
- Ensure that all equipment and facilities are in proper working condition.
- Handle cash transactions and manage the theater's cash register.
- Assist in budget management and financial reporting.
- Manage and track inventory of concessions and supplies.
- Place orders for restocking as needed.
- Assist in planning and coordinating special events, premieres, and screenings.
- Ensure that events run smoothly and according to schedule.
- Implement and enforce safety protocols for both staff and patrons.
- Respond to emergencies and address security concerns.
- Train new staff members on theater policies and procedures.
- Provide ongoing training and development opportunities for the team.
- Support marketing efforts to promote upcoming movies and events.
- Collaborate with marketing teams to implement promotional campaigns.
- Ensure that the theater is clean and well-maintained at all times.
- Coordinate with cleaning staff to uphold cleanliness standards.
- Oversee the functioning of audio-visual equipment and projection systems.
- Troubleshoot technical issues and coordinate repairs.
- Ensure compliance with all relevant regulations and industry standards.
- Stay informed about changes in regulations affecting the theater.
- Interview and hire suitable applicants based on company needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
No Degree - Criminal Justice
Fullerton College
Fullerton, California01-2017
High school Diploma -
Katella High School
Anaheim, California01-2015
Skills
- Managing Operations and Efficiency
- Time Management
- Training and Development
- Product and service knowledge
- Team Leadership
- Sales Monitoring
- Excel
- Computer Repair
- Conflict Resolution
- Data Management
- Personal Management
- Customer Relationship Management
Certification
- Coursera, Google - Online
- Technical Support Fundamentals Certificate
- The Bits and Bytes of Computer Networking Certificate
- Operating Systems and You: Becoming a Power User Certificate
- System Administration and IT Infrastructure Services Certificate
Timeline
Assistant Manager
Cinemark Century Stadium 25
12.2015 - Current
No Degree - Criminal Justice
Fullerton College
High school Diploma -
Katella High School