Rogerio Monteiro
Grover Beach,CA
Summary
Experienced and people-focused professional with a diverse background in customer service, sales, and public service. Former Customer Service Agent for a Brazilian airline at LAX, where I delivered personalized support in a high-volume, fast-paced environment while assisting international travelers with care and professionalism. Known for building trust quickly, active listening, and guiding customers to the right solutions.
Retired Parole Agent Supervisor with 22 years at the California Department of Corrections and Rehabilitation, bringing a strong foundation in communication, problem-solving, and leadership. Licensed California Private Investigator, recognized for attention to detail and integrity. Passionate about technology and helping people get the most out of their devices—eager to contribute to Apple’s mission of enriching lives through meaningful customer experiences.
Overview
2025
2025
years of professional experience
Work History
Parole Agent II Supervisor - Retired
CDCR
01.2021 - 06.2024
- Company Overview: Division of Adult Parole Operations
- Supervise Parole Agents and support staff
- Provide direction and guidance to staff on policies and procedures
- Analyze unit performance, parolee performance, and paroling authority actions and provide training and mentoring to staff
- Recommend appropriate case dispositions and maintain current case history records of cases supervised, and support the Unit Supervisor in parole unit administrative duties
- Division of Adult Parole Operations
Parole Agent I
CDCR
- Company Overview: Division of Adult Parole Operations
- Evaluated and supervised a caseload of offenders to include Enhanced Outpatient Program (EOP), Lifers, Alternative Custody Program (ACP), Electronic In-Home Detention (EID), Global Positioning System (GPS), assess their needs, and recommend resources
- Provided written reports and documentation to the paroling authorities regarding violations of parole conditions, discharge reviews, and other matters concerning their parole behavior
- Conducted investigations and provided sentencing recommendations to the court
- Conducted arrests, surveillance, and search and seizure
- Routinely worked with law enforcement agencies and community resources
- Division of Adult Parole Operations
Correctional Counselor I
CDCR
- Company Overview: Division of Adult Institutions
- Interviewed inmates to gather information; evaluated, reviewed, and summarized reports from a variety of sources to assist in the classification of inmates, or the development or modification of the inmate's program
- Wrote and prepared board reports to the Board of Parole Hearings (BPH), summarizing all available data while making a prognosis for lifer inmate's suitability for parole
- Conducted counseling sessions with individual inmates to resolve personal problems, both on a routine basis and as crisis intervention
- Division of Adult Institutions
Board Revocation Representative
CDCR
- Company Overview: Board of Parole Hearings
- Coordinated and participated in parole revocation hearings of adult parolees
- Served as a liaison between the BPH, victims, witnesses, and law enforcement agencies in Los Angeles County
- Ensured the BPH complied with all court mandates regarding parolee's disabilities
- Issued subpoenas to victims, witnesses, and law enforcement personnel
- Board of Parole Hearings
Correctional Officer
CDCR
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Counselor
Behavioral Systems Southwest
09.2001 - 06.2002
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Owner/Sales Manager
Marketing Intelligence Agency
02.1999 - 06.2001
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Customer Service Representative
VASP Brazilian Airlines
01.1998 - 01.1999
- Provided front-line customer service for domestic and international passengers, assisting with check-in, ticketing, boarding procedures, and flight information
- Resolved customer concerns with professionalism and empathy, ensuring a smooth travel experience under tight time constraints
- Issued tickets, processed payments, managed rebookings, and handled changes due to delays, cancellations, or missed connections
Owner/Manager
Monteiro's Imports Distributor
12.1992 - 04.1998
- Founded and managed a cosmetic import and distribution company, overseeing all aspects of operations including sourcing, logistics, sales, and customer relations
- Developed and executed sales strategies, building a network of retail clients and growing the customer base through direct outreach and relationship management
- Negotiated with international suppliers to import high-quality cosmetic products, ensuring compliance with U.S. regulations and import standards
- Led sales presentations, managed accounts, and provided product training to clients, increasing brand visibility and driving revenue growth
- Handled inventory control, order fulfillment, and invoicing, streamlining operational workflows for efficiency and accuracy
- Created marketing materials and campaigns to promote products across various channels, enhancing brand recognition and market reach
- Built and led a small team, fostering a positive work environment and providing hands-on leadership in day-to-day operations
- Delivered exceptional customer service with a focus on long-term relationship building and repeat business
Education
AA/AS Degree -
Glendale Community College
Business Administration -
California State University, Northridge
Humanities - undefined
Chapman University
Languages
English
Spanish
Portuguese
Personal Information
Title: Customer Service & Public Safety Professional. Trilingual: English, Portuguese & Spanish
Licenses
- California Private Investigator license #26586
Timeline
Parole Agent II Supervisor - Retired
CDCR
01.2021 - 06.2024
Counselor
Behavioral Systems Southwest
09.2001 - 06.2002
Owner/Sales Manager
Marketing Intelligence Agency
02.1999 - 06.2001
Customer Service Representative
VASP Brazilian Airlines
01.1998 - 01.1999
Owner/Manager
Monteiro's Imports Distributor
12.1992 - 04.1998
AA/AS Degree -
Glendale Community College
Business Administration -
California State University, Northridge
Humanities - undefined
Chapman University
Parole Agent I
CDCR
Correctional Counselor I
CDCR
Board Revocation Representative
CDCR
Correctional Officer
CDCR
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