Roger C. Frenette
South Tetagouche
Summary
Insurance professional with thorough understanding of claim assessment and resolution. Adept at managing high-stress situations and delivering consistent results. Brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
General Insurance Adjuster
Reclamation Marsh Adjustment Ltd.
05.2015 - Current
- General Insurance Adjuster, Class 3 license
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
General Insurance Adjuster
Crawford & Company (Canada) Inc.
03.2008 - 05.2015
- General Insurance Adjuster
Multiline Insurance Adjuster
Allstate Insurance Company
04.2000 - 03.2008
- Multiline field adjuster for third party bodily injury claims, first party property damage claims and appraisal of vehicle damages.
Customer Service Specialist
Camco Customer Center
04.1998 - 04.2000
- Customer Service Specialist
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Assisted in training new hires, sharing best practices and guidance for handling challenging situations effectively.
Education
BBA - Management
Universite De Moncton
Moncton, NB01-1998
Chartered Insurance Professional -
Insurance Institute of Canada
01-2004
Workshop Mastery -
Tech-Cor, Inc.
Chicago, Il01-2004
Residential Building Damage Estimating -
Val National Training Center
Mechanicsburg, PA01-2005
I-Car Platinum Individual -
I-Car
01-2006
Water Damage Restoration Technician -
Center For Disaster Recovery
01-2006
Skills
- Policy analysis expertise
- Management of casualty and property loss
- Engaged listening skills
- Logical evaluation
- Effective caseload management
- Proficient in settlement negotiation
- Analytical report composition
- Conflict resolution
- Customer-focused complaint resolution
Accomplishments
1994-96 Member of the Cross Country running Team, Universite de Moncton, 1996-97 Yearbook committee member, Universite de Moncton, 1997-98 Grad Class Representative, Universite de Moncton, Yearbook Coordinator, Universite de Moncton, 1998-00 Perfect attendance award (Camco Customer Center), 2000-05 Absence Free Award (Allstate Insurance Company of Canada), 2003 Employee Excellence Award candidate (Allstate Insurance Company of Canada), 2006 Employee Excellence Award winner (Allstate Insurance Company of Canada)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
General Insurance Adjuster
Reclamation Marsh Adjustment Ltd.
05.2015 - Current
General Insurance Adjuster
Crawford & Company (Canada) Inc.
03.2008 - 05.2015
Multiline Insurance Adjuster
Allstate Insurance Company
04.2000 - 03.2008
Customer Service Specialist
Camco Customer Center
04.1998 - 04.2000
BBA - Management
Universite De Moncton
Chartered Insurance Professional -
Insurance Institute of Canada
Workshop Mastery -
Tech-Cor, Inc.
Residential Building Damage Estimating -
Val National Training Center
I-Car Platinum Individual -
I-Car
Water Damage Restoration Technician -
Center For Disaster Recovery
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