Roger Lotfallah
Montreal,QC
Summary
With a Bachelor's degree in Political Science and a strong background in banking and customer service, I bring a unique blend of analytical, financial, and interpersonal skills. My experience in banking has honed my ability to navigate complex financial systems, manage client relationships, and solve problems under pressure. Working in customer service has strengthened my communication, negotiation and conflict resolution skills. Combining these experiences, I aim to transition into the political sphere, leveraging my financial expertise and people skills to drive impactful economic and social policies. Also, will be interested in new positions in the Banking world, getting more experience in this wonderful field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Manulife Bank
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Shell Gas Station
01.2018 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Arts - Political Science
UQAM
06-2024
Skills
- Basic Financial Knowledge
- Communication Skills
- Governance Knowledge
- Team Collaboration
- Logical Reasoning
- Conflict resolution
- Policy research and analysis
- International relations Understanding
- Multitasking
- Team collaboration
- Diplomatic Communication
- Critical thinking
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Certification
- Participant - International Civil Aviation Organization (ICAO) Simulation :
Took part in a 4-day immersive simulation at the ICAO headquarters, representing the United Stated Of America in high-level diplomatic and policy discussions. During the simulation, I presented policy proposals on international aviation issues, practiced negotiation and consensus-building skills and gained hands-on experience with the procedures and protocols of global intergovernmental organizations
Timeline
Customer Service Representative
Manulife Bank
01.2025 - Current
Customer Service Cashier
Shell Gas Station
01.2018 - 01.2025
Bachelor of Arts - Political Science
UQAM
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