Roger Levesque
Barrie,Canada
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations. Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams. Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
45
45
years of professional experience
Work History
Branch Manager
Wolseley Canada
03.2023 - Current
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategic sales initiatives to drive revenue growth and market share.
- Managed staff performance, providing training and mentoring to enhance team capabilities.
- Oversaw inventory management systems, optimizing stock levels for operational efficiency.
- Established strong relationships with clients, enhancing customer satisfaction and loyalty.
- Streamlined workflow processes, reducing operational costs while maintaining service quality.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
Inside Sales Representative
Wolseley Canada
03.2018 - 03.2023
- Answer calls to assist customers and solve potential problems
- Navigate through websites and portals for suppliers to assist customers quickly and effectively
- Contribute to the marketing plan, by helping to identify new prospects and opportunities
- Help customers find products using encyclopedic knowledge of the store
- Operate the POS and cash register for customers on a daily basis
- Advise customers on the best product to suit their needs based on expert product knowledge
- Develop long term relationships with customers and prospects to build brand loyalty
- Developed and maintained strong customer relationships to enhance client retention.
- Provided product knowledge training to junior sales staff, enhancing team performance.
- Led initiatives to streamline sales processes, reducing response times for customer inquiries.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Warehouse Manager
Wolseley Canada
09.2016 - 03.2018
- Utilized strong interpersonal and communications skills to build a strong team managing 10 associates
- Worked collaboratively in team environment to ensure customer order fulfillment and delivery of merchandise
- Resolved all issues professionally and in a timely manner
Branch Manager
Wolseley Canada
02.2010 - 09.2016
- Managed small 3 man satellite branch.
- Utilized strong interpersonal and communications skills to serve customers
- Resolved all issues professionally and in a timely manner
- Worked collaboratively in team environment
- Accomplished projected sales increase and customers volume.
Branch Manager
Wolseley Canada
07.2008 - 03.2010
- Worked collaboratively in two man team environment
- Utilized strong interpersonal and communications skills to serve customers.
- Gain customer respect and confidence.
- Led branch operations, ensuring compliance with company policies and regulatory standards.
- Developed and implemented strategic sales initiatives to drive revenue growth and market share.
- Managed staff performance, providing training and mentoring to enhance team capabilities.
- Oversaw inventory management systems, optimizing stock levels for operational efficiency.
Outside Sales Representative
Wolseley Canada
07.2003 - 07.2008
- Answered phone calls to assist customers and solve potential problems
- Utilized sales techniques to discover prospects and initiate new business sales
- Processed and documented customer sales, from initial contact to finalization of sales transactions.
- Contributed to the marketing plan, by helping to identify new prospects and opportunities
- Helped customers find products using encyclopedic knowledge of the store
- Performed upsells based on client's preferences to maximize store revenue
- Developed long term relationships with customers and prospects to build brand loyalty
- Met with customers in sales territory to understand their business needs and recommend the optimal product solution
- Communicated progress on sales goals to senior management using PowerPoint presentations
Outside Sales Representative
Westburne Wolseley Canada
08.1999 - 06.2003
- Resolved all issues professionally and in a timely manner
- Utilized strong interpersonal and communications skills to serve customers
- Worked collaboratively in team environment
- Accomplished projects on-time in an orderly fashion.
Warehouse supervisor
Westburne Wolseley Supply
08.1997 - 08.1999
- Worked collaboratively in team environment
- Utilized strong interpersonal and communications skills to serve customers
Warehouse Manager
Westburne Supply
02.1995 - 07.1997
- Worked collaboratively in team
- Resolved all issues professionally and in a timely manner
- Utilized strong interpersonal and communications skills to serve customers
Truck Driver
Westburne Supply
02.1992 - 02.1995
- Delivered plumbing supplies to various companies and job sites throughout the Greater Toronto area.
Utility Worker
K-line Maintenance and Construction
05.1984 - 09.1990
- High voltage technician splicing and temanating
- Pad mount Transformer installation and termination
- Substation maintenance
- Streetlight installation
- Underground hydro distribution cable installation
Infantrymen
Canadian National Defense Reserves
01.1981 - 06.1985
- Worked collaboratively in team environment
Education
Certification - Management
Georgian College
Barrie11.1995
Air Brake Endorsement - Transportation
Centennial College of Applied Arts
Toronto10.1989
High School Diploma - General
Ecole Secondaire Franco Cite
Sturgeon Falls06.1984
General - undefined
Ecole Secondaire Macdonald Cartier
Sudbury06.1983
General - undefined
College Secondaire Notre Dame
Sudbury06.1982
Skills
- Bilingual Fluent French and English spoken and written
- Conflict Resolution
- Computer Skills
- Customer Service
- Teamwork Skills
- Positivity
- Problem Solving
- Team Leadership
- Brand Management
Hobby
Love the outdoors, fishing, hunting, Reading, cooking, renovating projects.
Timeline
Branch Manager
Wolseley Canada
03.2023 - Current
Inside Sales Representative
Wolseley Canada
03.2018 - 03.2023
Warehouse Manager
Wolseley Canada
09.2016 - 03.2018
Branch Manager
Wolseley Canada
02.2010 - 09.2016
Branch Manager
Wolseley Canada
07.2008 - 03.2010
Outside Sales Representative
Wolseley Canada
07.2003 - 07.2008
Outside Sales Representative
Westburne Wolseley Canada
08.1999 - 06.2003
Warehouse supervisor
Westburne Wolseley Supply
08.1997 - 08.1999
Warehouse Manager
Westburne Supply
02.1995 - 07.1997
Truck Driver
Westburne Supply
02.1992 - 02.1995
Utility Worker
K-line Maintenance and Construction
05.1984 - 09.1990
Infantrymen
Canadian National Defense Reserves
01.1981 - 06.1985
Certification - Management
Georgian College
Air Brake Endorsement - Transportation
Centennial College of Applied Arts
High School Diploma - General
Ecole Secondaire Franco Cite
General - undefined
Ecole Secondaire Macdonald Cartier
General - undefined
College Secondaire Notre Dame