Roger Dee

• Manage high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.

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• Delivered exceptional customer service by responding promptly to inquiries and resolving issues proactively.
• Maintained discretion and confidentiality while managing sensitive information pertaining to clients'' personal lives or finances.
• Enhanced client satisfaction by providing personalized lifestyle management services and tailored solutions.
• responsible for planning, organizing, and implementing innovative programs that meet the physical, psychosocial, spiritual, and intellectual needs of the Residents based on established standards, policies, and procedures.

Responsibilities:

• Develop, implement, and evaluate recreational programs and services to meet the physical, psychosocial, spiritual, and intellectual needs of the Residents,
• Create weekly and monthly activity calendars specifically designed to the needs of the current resident population,
• Provide opportunities for Residents to be involved in the planning of the programs
• Facilitate the execution of all activities on the calendar, whether personally overseeing them or with the assistance of a volunteer,
• Coordinate community services for the Residents regarding Pastoral Care,
• Facilitate the Residents’ Council, Recreation, and monthly town hall meetings
• Manage the departmental budget,
• Works in conjunction with all departments in order to meet our Resident's Requests
• Supervise team members and volunteers,
• Participates in and implements learning, which develops one’s own emotional self-awareness and a person-centered approach toward others,

Please see above responsibilities and discriptions

• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Supervising the overall functioning of daily activity programming for community Elderly Person's Centre and the Long Term Care Activation component
• Pastoral Care Coordinator, Volunteer Coordinator
• Placement Coordinator with Scarborough CCAC
• Family Advisory Committee Chairman
• Member, Senior Management Team

• Managed budgetary constraints effectively, ensuring minimal impact on the quality of meals served to patients.
• Ensured compliance with provinvincal regulations by staying up-to-date on industry standards and conducting regular internal audits.

• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Supervising the daily operation of various long term care units
• Act as a liaison between staff, family, residents, and community
• Enhancing the quality of life by developing ans implementing new and inventive activity programming