Roger Atienza
Simi Valley,CA
Summary
Business Technology Operations Systems Administrator experienced in directing IT application solutions and support services operations. Enhanced IT infrastructure and ensured operational continuity through effective system administration, network management, and cybersecurity practices. Focused on team collaboration and rapid issue resolution while delivering exceptional customer support across PC and Mac environments.
Overview
19
19
years of professional experience
Work History
Senior IT Administrator
Imagine Entertainment
Los Angeles, CA
10.2022 - Current
- Respond to user requests via phone, email, and ticket systems (Zen Desk) and Team Viewer remote tool.
- Provide support for end-users on Windows (10/11), Macs (OSX), and troubleshoot in person and remotely.
- Cultivated partnerships with vendors to facilitate successful contract renewals. - Work with vendors to negotiate contracts for renewals.
- Active Directory and Microsoft 365 administration and Teams support
- Managed onboarding/offboarding, user provisioning, and group assignments as Google Workspace and Slack Super Admin.
- Vendor relations - Work with vendors to negotiate contracts for renewals.
- Provided white glove support to VIP and C-level executives, ensuring seamless meetings and viewings.
- Create documentation for standard operating procedures, Onboarding and Offboarding processes
- Provided occasional assistance to Brian Grazer and Ron Howard at their residences for various tasks.
Manager IT Operations
Media Assembly/MDC Media Partners
Los Angeles, CA
07.2016 - 01.2020
- Resolved user requests through phone, email, and ticket systems (Zendesk) and Team Viewer remote tool, ensuring timely support.
- Active Directory MS 365 Admin/ Slack Super Admin, User Provisioning, group assignments, etc
- Provided White Glove support to VIP and C Level Execs
- Onboarding and Offboarding processes
- White Glove Support - Work directly with VIP and C Level Execs to ensure smooth meetings
- Managed vendor relations for A/V, Wi-Fi, and network support, enhancing service delivery and user experience.
- Install, Configure, and Provision equipment (Mac/Windows) for local users.
- Assist in Overnight and Extended workdays for projects and network upgrades.
Senior IT Engineer
Mediabrands
Los Angeles, CA
01.2011 - 07.2016
- Supported 150+ end-users on Mac OS and Windows, delivering white glove support for executive team.
- Installed, configured, and provisioned equipment (Mac/Windows) for remote and local users, ensuring seamless access to resources.
- Assist in Overnight and Participated in extended workday projects for projects and network upgrades.
Desktop Engineer
Mattel
Los Angeles, CA
07.2007 - 12.2010
- Supported 300+ end-users on Mac OS and Windows, delivering white glove support for Executive Team.
- Migrated from Apple Remote Desktop to JAMF, configured policies, and set up self-service options to streamline user experience.
- Install, Configure, and Provision equipment (MacBooks/Design Work Stations PCs) for remote/local users.
- Facilitated Installs, Moves and Changes throughout Mattel El Segundo Campus
- Create Documentation for general and troubleshooting.
- Respond to end-users via Phone, email, ticketing System (Remedy)
Education
Management Information Systems
Pierce College
Los Angeles, CASkills
- MS Active Directory MS 365 Administration / Google Workspace Super Admin, Google Access Manager (GAM)
- Collaboration tools administration
- Adobe
- Technically Skilled: Hardware/software repair
- Meticulous: Detail-oriented
- Interpersonal communication: Effective communication
- Friendly demeanor: Personable demeanor
- Data recovery
- Google 2SV
- Logical Problem Solver: Quickly identify and troubleshoot problems
- Technically Skilled: Repair hardware/software in a timely, efficient manner (Windows/Mac)
- Help desk oversight
- Adaptability: Flexible to sudden change within the company, including unusual work times
- Documentation development
- Software setup
- User training
- Compliance auditing
- Process Optimization
- Detail-oriented
- Social Butterfly: Truly friendly persona; easy to get along with; great taking criticism
- Task prioritization
- Communication skills
- Relationship building
- System updates
- Technical support expertise
- Data backup and recovery
- IT asset management
Accomplishments
- Documented and resolved Onboarding and Offboarding issues which led to streamedlined starts and exits.
- Supervised team of 3 staff members.
- Used Microsoft Excel and Google Sheets to develop inventory tracking spreadsheets.
Timeline
Senior IT Administrator
Imagine Entertainment
10.2022 - Current
Manager IT Operations
Media Assembly/MDC Media Partners
07.2016 - 01.2020
Senior IT Engineer
Mediabrands
01.2011 - 07.2016
Desktop Engineer
Mattel
07.2007 - 12.2010
Management Information Systems
Pierce College