Roger Amarasekara
Kanata
Summary
Accomplished hospitality leader with over 12 years of progressive management experience in renowned hotel brands. Proven expertise in guest relations, team leadership, operations management, and quality assurance. Recognized for consistently achieving perfect Quality Assurance scores, driving staff performance, and delivering exceptional guest experiences. Adept at managing fast-paced environments, optimizing operational efficiency, and leading cross-functional teams to success.
Overview
25
25
years of professional experience
Work History
Assistant General Manager
Marriott International
11.2013 - Current
- Lead daily hotel operations for a high-occupancy property, ensuring adherence to brand standards and exceptional guest satisfaction.
- Supervise, train, and motivate a diverse team, fostering a collaborative and high-performance culture.
- Oversee accounting functions, including accounts receivable, payroll, and scheduling, ensuring accuracy and efficiency.
- Serve as Manager on Duty, resolving guest concerns and operational challenges with professionalism and urgency.
- Implement cost containment strategies, contributing to improved profitability and resource optimization.
- Drive staff recruitment, onboarding, and ongoing training programs to maintain service excellence.
- Regularly achieve perfect scores on Quality Assurance audits through meticulous attention to detail and staff coaching.
- Coordinate facilities management and maintenance to ensure a safe, welcoming environment for guests and staff.
- Managed and resolved all IT hardware and software-related problems efficiently.
Front Desk Agent
Days Inn
04.2006 - 06.2013
- Managed all front desk operations, including guest check-in/check-out, payment processing, and night audit procedures.
- Acted as Manager on Duty during General Manager’s absence, handling escalated guest issues and operational decisions.
- Scheduled and assigned housekeeping duties, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new front desk and housekeeping staff, promoting a culture of service excellence.
- Successfully resolved guest complaints, maintaining a positive reputation and high guest loyalty.
Maintenance Technician
Comfort Inn
06.2001 - 09.2003
- Performed preventative and corrective maintenance to ensure optimal hotel functionality and guest safety.
- Supported the Maintenance Manager on major projects and daily upkeep tasks.
Assembly Technician
JDS Uniphase
02.2000 - 06.2001
- Assembled and inspected fiber optic components, ensuring strict quality standards.
- Trained new employees and contributed to process improvement initiatives.
Education
Diploma - Hospitality
Algonquin College
OttawaSkills
- Hotel Operations Management
- Guest Relations & Customer Service
- Staff Recruitment & Training
- Scheduling & Payroll Administration
- Quality Assurance & Compliance
- Facilities & Maintenance Oversight
- Team Building & Leadership
- Conflict Resolution
- Fluent in English & French
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Assistant General Manager
Marriott International
11.2013 - Current
Front Desk Agent
Days Inn
04.2006 - 06.2013
Maintenance Technician
Comfort Inn
06.2001 - 09.2003
Assembly Technician
JDS Uniphase
02.2000 - 06.2001
Diploma - Hospitality
Algonquin College
Similar Profiles
SANTOSH KARNASANTOSH KARNA
Azure Senior Data Engineer at Marriott InternationalAzure Senior Data Engineer at Marriott International
N. ParvathiN. Parvathi
Assistant Manager – Performance Services APEC Region at Marriott InternationalAssistant Manager – Performance Services APEC Region at Marriott International
Gabriella VivasGabriella Vivas
Senior Room Operations Manager at Marriott InternationalSenior Room Operations Manager at Marriott International
MOHAMED AL-RAZEKMOHAMED AL-RAZEK
Business Applications Support Analyst at Marriott InternationalBusiness Applications Support Analyst at Marriott International
Reza BakhtiarinikReza Bakhtiarinik
Planning Manager / Assistant Director at Khaneh CinemaPlanning Manager / Assistant Director at Khaneh Cinema