Roger Abi-Chmouni
Mount Royal,QC
Summary
Experienced Telecom Professional with 29+ Years in Program Management, Consulting, Sales, and System Integration. My background encompasses strong sales, consulting and delivery experience in complex ICT solutions being on both Vendor and Operator sides. I had many responsibilities, tasks and roles in operators as a C-Level, Manager, Team Lead, Program Director and in Ericsson multi-environments, organizations and countries in different political, commercial, cultural and economic influences. I worked in an Operator part of InvestCom Group, as a Chief Information Officer at SPACETEL– BENIN “Areeba” (Currently MTN). I am a “Certified” Principal Solution Architect at Ericsson, where less than 60 in all Ericsson have passed this certification. I have also managed projects as a Program Director at Ericsson for complex BSS transformations. With strong relationship and communication skills, facing different situations that made me build strong knowledge in the telecom industry and people management. Most of my career I have been a leader in different environments, managing people with different cultural and technical background; for long periods in an international context. I have the ability and proven experience in working, leading and engaging in tough and complex environments under pressure of launching networks and services as a CIO, manager, team lead, technical lead, program lead; in sales/delivery and as a consultant. I see myself as a key team member with excellent leadership skills; rich cultural and technical background that can contribute to the success of any organization I work in.
Overview
30
30
years of professional experience
1
1
Certification
Work History
ICT Program Director
ERICSSON – MMEA CSS BOS Delivery Excellence Program Management
03.2025 - Current
- Leading large-scale ICT programs, aligning technology initiatives with strategic business objectives while managing budgets, teams, and vendor partnerships to ensure exceptional delivery outcomes. I drive digital transformations, oversee enterprise systems implementation, and maintain strong governance to foster innovation, efficiency, and lasting business value.
Program and Technical Lead in Service Delivery Excellence
ERICSSON – CSS BSS/OSS Service Delivery
09.2023 - 03.2025
- Designing, developing, and delivering complex end-to-end solutions within the CSS BSS space, as Principal Solution Architect. sE2E lead Architect in implementations and solutions deployments as well as handling pre-sales engagements as a Customer Solution Responsible and Customer Fulfillment Responsible.
- Program Director managing different projects as Project Manager and also pre-sales engagements as Customer Fulfillment Responsible
- Also handling different internal programs for Digital Transformations within Ericsson.
Global Sales Technical and Solution Lead
ERICSSON – Business Area Cloud Software and Services
08.2019 - 08.2023
- Leading global Ericsson BSS and OSS sales engagements and deals.
- Main focus on the non-delegated business such as the Evolved Portfolio in Charging and Billing as well as DMP-Next (Digital Monetization Platform)
- And in general, solutions including but not limited to: E2E Full stack, Revenue Management and Monetization, Charging, Billing, Order Management, Commercial Catalogue, CPQ, Customer Engagement, Mediation, Provisioning, Activation, Wholesale and Partner Management …
- For clients all around the world, assisting them with their Cloud Journey, 5G and IoT monetization and Digital Transformation.
- Supporting the Core3 in the client engagements, evaluation of the business case and preparation for all the documentation, as well as being part of the Red teaming process.
- Performing Competitive Intelligence and comparison with other vendors on capabilities and putting a plan on How to Beat in these areas.
- Workshop sessions with Market Areas and CUs on the Evolved Portfolio knowledge sharing.
CSI Program Director
ERICSSON – Customer Unit
01.2018 - 08.2019
- BSS Transformation Leading the BSS transformation program for a Fixed Line, Copper, FTTx, LTE/IMS and xDSL operator. Introducing the Ericsson Full Stack CRM, Billing, Charging, Catalog, Order management, Fulfillment, ECE/PCC …
Certified Principal Solution Architect
ERICSSON – Center Of Excellence
06.2015 - 01.2018
- CSI Program Advisor – part of CSI Solution Support
- Main task is to convert the growing funnel of transformation deals into profitable sales, securing a winning scope through re-use of all available global best practices and integration SW assets. Ensure adoption of CSI assets (SoW, Methods, EVA, ...), re-usable assets, software and reference commercial agreements. Ensure adherence to the E//Reference Architecture (E// and 3PP products) Clear definition of the Solution Architecture: core SW (E// and 3PP), Product Customizations, Customer Adaptations, Integrations in scope, and re-usable SW. Leverage on Global competence and CoEs.
- VEON - VimpelCom Group Digital BSS transformation: pre-sales and implementation with leading roles:
- Transformation realization and implementation: BAs, SAs and SIs, for the Configuration and Build
- Solution Architecture Group of Consultants and SAs, owning the Overall Solution Architecture design.
- Zain KSA: CSR for the Reload Technology Transformation RFP that we won and currently being implemented.
- Vodafone India: supporting the region in RFP bid for charging swap and convergent charging.
Certified Principal Solution Architect and CSI Program Advisor BSS
ERICSSON – Global Competence Hub
05.2013 - 06.2015
- Engaging with customers in different part of the world, C-levels and departments heads.
- Member of the OBS Growth Program to support OBS deals across the regions; driving Solutioning and Delivery using BSS Transformation framework, and ensure the deriving principles are followed and that the Program Approach is implemented. Driving for the adherence with WoW and Methodology (IPSDF) as guideline and Commercial Management Key Deals WoW.
- AMX Brazil: Claro, NET and EMBRATEL I organized and run a pragmatic Telco-IT Consulting assessment to identify the value potentials of different roadmap recommendations aligned with business strategy and market drivers for our three customers’ convergence.
- Zain Kuwait CBio/Convergence pre-study Conducted workshops based on best practice processes and consultancy for business standardization and simplification.
- Zain Group Design Authority Lead (Kuwait, Bahrain and Saudi) as CSI Program Advisor and E2E Solution
- Engaged with other customer: Vodacom South Africa, Telefonica Chile, AMX Central America, AMX Peru, Claro Brazil, Digicel Jamaica, Entel, TSIT, Vodafone Germany, Everything Everywhere UK, Asiacell, Zain Sudan, Zain Jordan, Korek and Digicel Pacific
- TMForum I wrote more than 20 Level4 Processes as part of the TMF project "Strengthen the ITIL-Business Process Framework connection", for linkage between ITIL and Business Process Framework (eTOM) that were included in Fx12.5 and Fx13
Certified Senior Solution Architect
ERICSSON – Solution Area
03.2012 - 04.2013
- C-level negotiations and presentations. Engaged in pre-sales activities and part of Core-3 roles – CSR; in BSS/OSS, CBiO offers mainly. Interfacing with many customers in different environments (countries, customer types, language and cultural diversity). Performing solution design, Red Teaming, requirements gathering and analysis.
Senior Solution Architect and Technical Project Manager
TELECOM CONSULTANT
01.2004 - 02.2012
- Involved in C-level negotiations and presentations, pre-sales negotiations and solutions. Support to project during implementation and ordering, support and guidance to the implementation team in their design approach and queries with regards solutions. Engaged in lot of pre-sales activities and part of Core-3 roles.
- Technical lead for implementation teams. Involved in the analysis; solution and technical management; and member of the Projects Review Board with the customers.
Chief Information Officer
SPACETEL – Benin “Areeba” (currently MTN)
07.2000 - 01.2004
- I managed the different departments and reported to the CEO.
- I created the departments and started them technically then did the recruitment (local and expat staff) and planning for them (budget, design, head count, competence building, interfaces …) and did the knowledge transfer and authority delegation to the teams I recruited to manage and work in the different departments.
System Engineer/ Solution Designer
LEVANT SOFT – Lebanon
02.1996 - 05.2000
- IVR (Interactive Voice Response) solution analysis and applications development.
- E13B cheque clearance based solution to the banks.
Education
Diplôme D’Etudes Approfondies - Télécommunication Networks
INRS Télécommunications
Canada11.1998
Maitrise en Sciences - Computer Science
Lebanese University - Faculty of Sciences
Lebanon01.1997
Skills
- Program leadership
- Relationship building
- Staff development
- Effective leader
- Strategic planning
- Compliance management
Accomplishments
- Certified AWS Cloud practitioner
- Selected as Ericsson Key Contributor
- Ericsson Top Achiever Recognition Award.
- Greenfield launch of Spacetel-Benin as CIO.
EDUCATION / LANGUAGES
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Fluent in Arabic, English and French. Basic in Spanish and Portuguese
Elementary
Certification
Certified AWS Cloud practitioner
Timeline
ICT Program Director
ERICSSON – MMEA CSS BOS Delivery Excellence Program Management
03.2025 - Current
Program and Technical Lead in Service Delivery Excellence
ERICSSON – CSS BSS/OSS Service Delivery
09.2023 - 03.2025
Global Sales Technical and Solution Lead
ERICSSON – Business Area Cloud Software and Services
08.2019 - 08.2023
CSI Program Director
ERICSSON – Customer Unit
01.2018 - 08.2019
Certified Principal Solution Architect
ERICSSON – Center Of Excellence
06.2015 - 01.2018
Certified Principal Solution Architect and CSI Program Advisor BSS
ERICSSON – Global Competence Hub
05.2013 - 06.2015
Certified Senior Solution Architect
ERICSSON – Solution Area
03.2012 - 04.2013
Senior Solution Architect and Technical Project Manager
TELECOM CONSULTANT
01.2004 - 02.2012
Chief Information Officer
SPACETEL – Benin “Areeba” (currently MTN)
07.2000 - 01.2004
System Engineer/ Solution Designer
LEVANT SOFT – Lebanon
02.1996 - 05.2000
Maitrise en Sciences - Computer Science
Lebanese University - Faculty of Sciences
Diplôme D’Etudes Approfondies - Télécommunication Networks
INRS Télécommunications
Personnal Information
Nationality: Canadian - Lebanese
ACHIEVEMENTS AND RECOGNITION
- Selected as Ericsson Key Contributor
- Ericsson Top Achiever Recognition Award
- Greenfield launch of Spacetel-Benin as CIO
- Part of the team who won and led the implementation for VEON Digital BSS transformation for 10 Opcos deal to Ericsson
- CSR for the first Charging and Billing in One sales for Ericsson on MMEA
- Member of the Solution Lead team who won Full Stack (CBiO, Siebel CRM, TIBCO ESB) deal to a Group of Operators.