Rogelle Himschoot
Morinville,AB
Summary
Insurance Agent with Drayden Insurance, recognized for exceptional customer service and relationship building. Expert in policy renewals and cross-selling, achieving targets while maintaining compliance with industry regulations. Committed to ongoing professional development, leveraging critical thinking to negotiate improved coverage for clients and foster trust within the client base.
Overview
21
21
years of professional experience
Work History
Insurance Agent
Drayden Insurance
05.2004 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Education
Level Two General Insurance - Insurance
Insurance Brokers Association of Canada
Edmonton, AB12.2010
CAIB
Insurance Brokers Association of Canada
Edmonton, AB12.2008
Certificate - Administration
Northern Alberta Institute of Technology
Edmonton, AB04.2004
Skills
- Customer service
- Licensed 2 insurance agent
- Professionalism and ethical
- Customer follow-up
- Client relations
- Personal lines insurance
- Interbranch account management
- Policy renewals
- Industry regulations
- Relationship building
- Data entry
- Critical thinking
- Policy Knowledge
- New agent training
Languages
English
Full Professional
Timeline
Insurance Agent
Drayden Insurance
05.2004 - Current
Level Two General Insurance - Insurance
Insurance Brokers Association of Canada
CAIB
Insurance Brokers Association of Canada
Certificate - Administration
Northern Alberta Institute of Technology
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