Rogelio Guerrero
San Diego,CA
Summary
Accomplished Field Operations Manager with a proven track record at Ecolab, excelling in strategic planning and team leadership. Demonstrated success in enhancing service quality and customer satisfaction, leveraging effective communication and problem-solving skills. Achieved significant improvements in productivity and performance metrics, adhering to safety and quality standards.
Overview
18
18
years of professional experience
Work History
Field Operations Manager
Ecolab
San Diego, CA
01.2022 - Current
- Maintained open communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Performed daily inspections (SERs) and checked Quality Dashboard data to review the teams progress and performance on a daily basis.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to Ecolab minimum standards and expectations.
- Consistently met deadlines and delivered results by promptly getting a plan in action.
- Trained and developed plans for service specialists to continue growing within the company.
Service Specialist
Ecolab
San Diego
07.2014 - 01.2022
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Established great communication with customers, team members and management
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Service Technician
Maximum Exhaust
Rancho Bernardo
08.2006 - 06.2014
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Prepared regular reports to inform supervisors and management about service findings.
- Ensured that services were detailed and up to par with OSHA guidelines.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Bachelor of Arts - History
San Diego State University
San Diego06-2013
Skills
- Strategic planning
- Problem-solving
- Team leadership
- Effective communication
- Task prioritization
Timeline
Field Operations Manager
Ecolab
01.2022 - Current
Service Specialist
Ecolab
07.2014 - 01.2022
Service Technician
Maximum Exhaust
08.2006 - 06.2014
Bachelor of Arts - History
San Diego State University