Rogelio Guerrero
San Diego,CA
Summary
Accomplished Field Operations Manager with a proven track record at Ecolab, excelling in strategic planning and team leadership. Demonstrated success in enhancing service quality and customer satisfaction, leveraging effective communication and problem-solving skills. Achieved significant improvements in productivity and performance metrics, adhering to safety and quality standards.
Overview
18
18
years of professional experience
Work History
Field Operations Manager
Ecolab
01.2022 - Current
- Maintained open communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Performed daily inspections (SERs) and checked Quality Dashboard data to review the teams progress and performance on a daily basis.
- Aligned field operations goals with overall company objectives, ensuring all projects were executed according to Ecolab minimum standards and expectations.
- Consistently met deadlines and delivered results by promptly getting a plan in action.
- Trained and developed plans for service specialists to continue growing within the company.
Service Specialist
Ecolab
07.2014 - 01.2022
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Established great communication with customers, team members and management
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Service Technician
Maximum Exhaust
08.2006 - 06.2014
- Responded to service requests and on-call emergencies with timeliness and professionalism.
- Prepared regular reports to inform supervisors and management about service findings.
- Ensured that services were detailed and up to par with OSHA guidelines.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Bachelor of Arts - History
San Diego State University
San Diego06-2013
Skills
- Strategic planning
- Problem-solving
- Team leadership
- Effective communication
- Task prioritization
Timeline
Field Operations Manager
Ecolab
01.2022 - Current
Service Specialist
Ecolab
07.2014 - 01.2022
Service Technician
Maximum Exhaust
08.2006 - 06.2014
Bachelor of Arts - History
San Diego State University
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