Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rogelia Salinas

Van Nuys

Summary

Working as an office or store front manager, including assigning daily tasks and duties to associates. Training permanent and seasonal employees to effectively assist customers. Monitoring customer satisfaction as well as identifying coaching opportunities. Defusing or resolving any conflict or escalation with customer issues with a sense of urgency.

Overview

12
12
years of professional experience

Work History

Child Care Provider

Child Care Resource Network
03.2022 - Current
  • Enhanced children''s social skills activities and promoting positive interactions.
  • Supported child development through implementing various educational programs tailored to individual needs.
  • Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.

Customer Service Manager

Andy's Plumbing & Rooter Inc.
02.2016 - 05.2021

Main point of contact for emergency and non-emergency calls. Accounting duties including accounts receivable and payable. Daily Bank deposits. Schedule call's and dispatch to technicians.

Manager

Dennis Uniform
10.2011 - 07.2016

Create new processes and systems for increasing customer service satisfaction. Creating positive customer experiences through coaching and training. Resolve customer complaints and escalations. Responsible for opening and closing store. End of day duties include daily cash drawer balancing and reconciliation to Accounting department. Maintain adequate cash supp;y in cash drawers throughout multiple checkout stations.

Education

Associate of Arts - Fashion And Fabric Consultation

Los Angeles Valley College
Van Nuys, CA
05.2011

High School Diploma -

Whittier High School
Whittier, CA
05.1993

Skills

Strong organizational skills

Motivated and active team player

Fluent in Spanish and English

Customer service skills

Ability to multi-task with the ability to take appropriate action

Opening/closing store or office with expertise in handing large cash/check deposits

Timeline

Child Care Provider

Child Care Resource Network
03.2022 - Current

Customer Service Manager

Andy's Plumbing & Rooter Inc.
02.2016 - 05.2021

Manager

Dennis Uniform
10.2011 - 07.2016

Associate of Arts - Fashion And Fabric Consultation

Los Angeles Valley College

High School Diploma -

Whittier High School
Rogelia Salinas