Rofiat Alabi
Hamilton,ON
Summary
Detail-oriented Customer Service Representative with 3+ years of experience in delivering exceptional support. Proficient in managing customer inquiries across various channels, resolving complex issues, and maintaining high satisfaction levels. Committed to enhancing customer satisfaction and fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Walker Industries
03.2023 - 06.2024
- Demonstrated strong organizational skills by planning and prioritizing tasks to manage multiple customer requests in a fast-paced environment.
- Handled transactions involving fee calculations and payment processing, ensuring accurate financial records and balancing accounts.
- Assisted call-in customers with questions and orders.
- Maintained a high level of attention to detail when completing forms and documentation, ensuring accuracy and compliance with company standards.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customer Service Representative
3c Hub Brand Management
08.2020 - 01.2023
- Engaged with customers in a friendly and professional manner, resolving concerns diplomatically and ensuring a positive customer experience.
- Communicated effectively with customers through multiple channels, including phone, email, and chat, to address inquiries and provide accurate information.
- Maintained attention to detail when completing forms and processing customer requests to ensure the highest level of accuracy.
- Handled transactions, including calculating fees, processing payments, and balancing cash deposits at the end of each shift, ensuring financial accuracy.
Education
Post-Degree Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2025
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Order Processing
- Customer Relations
- Complaint Handling
- Problem Resolution
- Payment Processing
- Customer Relationship Management
- Documentation And Reporting
- Computer Skills
Languages
English
Timeline
Customer Care Representative
Walker Industries
03.2023 - 06.2024
Customer Service Representative
3c Hub Brand Management
08.2020 - 01.2023
Post-Degree Certificate - Supply Chain Management
Mohawk College of Applied Arts And Technology
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