Rod W. Thornhill
Orleans,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Plaster Prep
Denture Clinic Benjamin Veige
Guelph, ON
10.2021 - Current
- Pour impressions.
- Invest dentures.
- Minor repairs.
- Reline dentures.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
Plaster Department Manager
Ivory Dental Laboratory
Ottawa, ON
02.2018 - 03.2021
- Responsible for ordering all department supplies and maintaining inventory.
- Quality control of all daily operations of department.
- Supervise all employees of Plaster Department and submit annual evaluations to senior management when required.
- Pour impressions.
- Set bites and articulate models.
- Cut models for dies.
- Fine trim margins.
- Process dentures.
- Process acrylic splints.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development.
Plaster Department Manager
Watersedge Dental Laboratory
Ottawa, ON
07.2016 - 01.2018
- Responsible for ordering all department supplies and maintaining inventory.
- Quality control of all daily operations of department.
- Supervise all employees of Plaster Department and submit annual evaluations to senior management when required.
- Pour impressions.
- Set bites and articulate models.
- Cut models for dies.
- Fine trim margins.
- Process dentures.
- Process acrylic splints.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development.
Plaster Department Manager
Ivory Dental Laboratory
Ottawa, ON
08.2011 - 06.2016
- Responsible for ordering all department supplies and maintaining inventory.
- Quality control of all daily operations of department.
- Supervise all employees of Plaster Department and submit annual evaluations to senior management when required.
- Pour impressions.
- Set bites and articulate models.
- Cut models for dies.
- Fine trim margins.
- Process dentures.
- Process acrylic splints.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development.
Plaster Department Manager
Impact Dental Laboratory
Ottawa, ON
03.2001 - 07.2011
- Responsible for ordering all department supplies and maintaining inventory.
- Quality control of all daily operations of department.
- Supervise all employees of Plaster Department and submit annual evaluations to senior management when required.
- Pour impressions.
- Set bites and articulate models.
- Cut models for dies.
- Fine trim margins.
- Process dentures.
- Process acrylic splints.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
Assistant Manager
Esso Service Station
Ottawa, ON
02.1992 - 02.2001
- Responsible for daily bank deposits.
- Operates cash register and all point of sales functions.
- Processes customer purchases efficiently, following standardized procedures.
- Accurately verifies merchandise quantities, descriptions, and prices when processing customer purchases.
- Balances cash and is aware of amount of cash on hand.
- Maintains merchandise around cash area and ensures that retail basics are executed efficiently.
- Handles multiple customers in effective and efficient manner.
- Deals with challenging situations and conflict resolution in professional manner.
- Balance till.
- Customer service.
- Order and maintain inventory.
- Responsible for all daily cash operations.
- Pump maintenance.
- Daily cleaning and overall maintenance of store front.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Meat Department Manager
Bayview Supermarket
Fortune, NL
04.1990 - 12.1991
- Responsible for customer service at deli counter.
- Stocking coolers.
- General customer service.
- Order and maintain inventory.
- Filled customer orders.
- Packaged and labeled products.
- Daily cleaning and overall maintenance.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Trained new employees on handling, safety and stocking procedures.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Fortune Collegiate
Fortune, NL06.1986
Skills
- SKILLS AND ASSETS
- Leading and Inspiring associates to build relationships with customers, associates & peers to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
- Ensuring department staffing levels meet business needs
- Managing associate performance through development, communication, rewards, and recognition, and providing ongoing feedback
- Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization, and cross merchandising to drive sales
- Maintaining 100% in stock and overhead organizational plans
- Investigating, resolving, and escalating customer issues as appropriate
- Communicating store sales, event and promotional activities through rallies and weekly department meetings
- Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed
- ADDITIONAL INFORMATION
- Ability to work flexible schedule, including days, evenings, and weekends
- Excellent organizational, interpersonal and customer service skills
- Excellent decision-making ability and problem-solving skills
- Extensive experience as supervisor / leading team
- Remote Office Availability
- Troubleshooting
- Multitasking
- Customer Service
- Multitasking Abilities
- Active Listening
- Good Telephone Etiquette
- Organizational Skills
- Problem-Solving
- Critical Thinking
- Problem Resolution
- Analytical Thinking
- Organization
- Flexible and Adaptable
- Calm Under Pressure
- Analytical and Critical Thinking
Timeline
Plaster Prep
Denture Clinic Benjamin Veige
10.2021 - Current
Plaster Department Manager
Ivory Dental Laboratory
02.2018 - 03.2021
Plaster Department Manager
Watersedge Dental Laboratory
07.2016 - 01.2018
Plaster Department Manager
Ivory Dental Laboratory
08.2011 - 06.2016
Plaster Department Manager
Impact Dental Laboratory
03.2001 - 07.2011
Assistant Manager
Esso Service Station
02.1992 - 02.2001
Meat Department Manager
Bayview Supermarket
04.1990 - 12.1991
High School Diploma -
Fortune Collegiate