Rodrigue Stephan
Gatineau,QC
Summary
I own many apartment rental properties. I rent them myself and deal with the tenants. I do all the maintenance and management.
A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Restaurant Owner/Operator
Eddy's Quick Lunch Restaurant OPEN 24HRS
10.1995 - 11.2019
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily activities of the restaurant and over 25 employees.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes, and reduce waste.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed and implemented a comprehensive business plan to maximize restaurant success.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts, and promotions to maximize profitability.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Technician and Quality Control
Digital Computer
03.1993 - 09.1995
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Completed job reports and logs immediately following service calls.
General Manager
Maisonnais Convenience Store And Gas Station
04.1992 - 08.1994
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, and preparing a daily report for the accounting.
- Assisted in recruiting, hiring, and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
Education
College - Commercial Real Estate Broker
Collège Immobilier Du Québec
Laval, QC01.2023
College - Residential Real Estate Broker
Cégep De L’Outaouais
Gatineau, QC04.2022
High School Diploma -
École Secondaire Catholique André-Laurendeau
Ottawa, ON07.1992
College - Electrical Engineering Technologist
Institut International
Jounieh, Lebanon07.1991
Skills
- Staff Management
- Labor Cost Controls
- Renovation and Construction
- Building Maintenance
- Staff Leadership
- Marketing Strategy Implementation
- Inventory Management
- Revenue Generation
- Staff Supervision
- Schedule Management
- Business Operations
- Operations Management
- Business Marketing
- Staff Hiring
- Financial Planning
- Performance Improvement
- Sales Expertise
- Schedule Coordination
- Employee Scheduling
- Customer Engagement
- Cost Control
- Sales Proficiency
- Delivery Scheduling
Languages
English
Elementary
French
Elementary
Arabic
Elementary
HOBBIES
I like working in my cars, changing parts, brakes, tires, engine tune-ups, etc.
Hunting and being outside in nature.
I like to do renovation and rebuild things.
Playing Chess, tennis, and swimming.
Timeline
Restaurant Owner/Operator
Eddy's Quick Lunch Restaurant OPEN 24HRS
10.1995 - 11.2019
Technician and Quality Control
Digital Computer
03.1993 - 09.1995
General Manager
Maisonnais Convenience Store And Gas Station
04.1992 - 08.1994
College - Commercial Real Estate Broker
Collège Immobilier Du Québec
College - Residential Real Estate Broker
Cégep De L’Outaouais
High School Diploma -
École Secondaire Catholique André-Laurendeau
College - Electrical Engineering Technologist
Institut International
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