Rodrigue Sindo Kokou
Ottawa,ON
Summary
Dynamic and detail-oriented professional with a strong background in customer service and inventory management at Popeyes Chicken and Aroba Cloths. Proven ability to enhance guest experiences through teamwork and a positive attitude, while maintaining cleanliness and adhering to safety protocols. Skilled in order management and supply restocking, ensuring operational efficiency.
Service industry professional, consistently maintaining high standards and results-driven approach. Known for reliability and effective teamwork, adapting seamlessly to dynamic restaurant environments. Proficient in maintaining cleanliness, assisting waitstaff, and enhancing customer dining experiences.
Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.
Overview
7
7
years of professional experience
Work History
Server Assistant
Popeyes Chicken
12.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained cleanliness and order in dining area, setting high standard for guest experience.
- Assisted with bussing tables and cleaning up spills.
Storekeeper
Aroba Cloths
01.2018 - 04.2024
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ordered goods from various vendors to maintain store merchandise levels.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
- Monitored merchandise on shelves and in storage using inventory control system.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Filled orders by gathering merchandise specified in requisitions.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Assisted customers by answering questions and suggesting merchandise.
- Kept sales receipts and maintained accounting records.
Education
High School Diploma -
Complexe Scolaire Edack
Goma, D R Congo07-2013
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Cleanliness standards
- Hospitality service expertise
- Safe food handling
- Order management
- Supply restocking
Languages
French,
Professional Working
Timeline
Server Assistant
Popeyes Chicken
12.2024 - Current
Storekeeper
Aroba Cloths
01.2018 - 04.2024
High School Diploma -
Complexe Scolaire Edack
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