AANAH LAÏCA IGIRANEZA
Ottawa,ON
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Radio Host
ACFG
Gravelbourg, SK
05.2023 - 03.2024
- Reported breaking news and reports informing audiences of important events.
- Created promotional materials including press releases, flyers, web content.
- Educated listeners about breaking news and led regular station news announcements.
- Hosted a daily radio show on CFRG, received guests, analyzed current events, promoted regional events.
- Proofed news stories to catch and edit errors prior to on-air reading.
Customer Service Representative
Amazon
Ottawa
09.2022 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Contacted customers about potential service upgrades, new services and account changes.
Sales Agent
MTN
Kigali
05.2019 - 08.2021
- Company Overview: Kigali
- Presented solutions matching clients' needs and expectations, handled objections with persuasive arguments, and prepared commercial offers, reports, and customer feedback analyses.
- Handled client files, ensured documentation compliance, verified client data, and inputted data into management tools.
- Handled client requests received via mail, phone, and email, provided tailored responses, and followed up on their files.
- Kigali
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON09-2028
High School Diploma -
Mathieu de Gravelbourg School
Gravelbourg06.2024
Skills
- Motivation
- Punctuality
- Organizational skills
- Team spirit
- Equipment maintenance
- Digital Broadcasting
- Problem-solving aptitude
- Client communication
- Teamwork
- Autonomy
Languages
Fluent, Working proficiency, Native language
Hobbies and Interests
- Community activities
- Music
- Volunteer work for the CEF
Languages
English
Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Radio Host
ACFG
05.2023 - 03.2024
Customer Service Representative
Amazon
09.2022 - 04.2023
Sales Agent
MTN
05.2019 - 08.2021
Bachelor of Arts - Psychology
University of Ottawa
High School Diploma -
Mathieu de Gravelbourg School
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