Rodrigo Bonilla-Salazar
Edmonton,AB
Summary
As a Journeyman Instrumentation Technician, I have a broad skill set that includes the installation, maintenance, calibration, testing, and troubleshooting of various pneumatic and electric instrumentation devices. I am a proficient problem-solver, critical thinker, and self-motivated worker who enjoys tackling new challenges. My strong work ethic, adaptability, and excellent interpersonal skills could make me an asset to the Endress & Hauser team. I am comfortable working independently and can quickly learn and master new skills. As a result, I am excited about the prospect of pursuing a regional sales position that will allow me to leverage my technical expertise, and people skills to develop, and maintain strong client relationships while also driving sales growth.
Overview
15
15
years of professional experience
Work History
Journeyman Instrumentation Technician/Inside Sales Representative
CVS Controls Ltd.
Edmonton, AB
06.2011 - Current
- Calibrated numerous types of process equipment and control elements.
- Troubleshot and provided corrective maintenance on process equipment and control elements.
- Repaired and adjusted system components by removing and replacing defective parts.
- Inspected, evaluated and determined necessary modifications or performed simple repairs.
- Adhered to safety and environmental requirements for Industry.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Calculated design specifications or cost, material and resource estimates.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Managed calls/emails, promoting products and services to secure new accounts.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Maintained detailed account records and contact logs to facilitate sales process.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Leveraged computer system to input customer orders and pricing information.
- Collaborated with team members to determine strategic sales approaches.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reduced process lags by training employees on best practices and protocols.
Education
Diploma - Instrumentation Technician
NAIT
Edmonton, AB01.2016
Skills
Leadership: I have experience leading teams and can leverage this skill to effectively manage sales departments and train employees
Sales support: I can provide product support and troubleshooting expertise to customers to ensure their satisfaction and foster long-term relationships
Customer service: I have exceptional customer service skills, which are critical in a sales role I can build rapport with customers, listen actively to their needs, and provide effective solutions
Business development: I am driven to develop new business opportunities and expand market share I can use my analytical problem-solving skills to identify potential clients and create strategies to reach them
Sales communication: I have excellent telephone and email sales skills, and I can use these channels to effectively communicate with customers and prospects
Energy and enthusiasm: I am a cheerful and energetic employee, which helps me build positive relationships with clients and colleagues
Time management: I have excellent time management skills and can balance multiple priorities effectively to meet deadlines
Dependability: I am a dependable employee who can be relied upon to follow through on commitments and meet expectations
Organizational skills: I am organized and meticulous, which allows me to manage details effectively and ensure that projects run smoothly
Solution coordination: I can coordinate with other departments to create effective solutions for customers
Communication skills: I have a clear and articulate phone manner, which is essential in a sales role
Loyalty: I have been a loyal employee for over 10 years and will bring this same level of commitment to my sales role
Timeline
Journeyman Instrumentation Technician/Inside Sales Representative
CVS Controls Ltd.
06.2011 - Current
Diploma - Instrumentation Technician
NAIT