RODRIGO AVELAR
Montclair
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Activity Assistant
Glendora Grand Inc.
06.2024 - Current
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Boosted social interaction among residents through the organization of group events and outings.
- Provided emotional support and companionship to improve quality of life for residents.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
11.2021 - 12.2022
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Updated customer accounts, addresses and contact information within call management databases
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education
Some College (No Degree) -
Universidad Don Bosco
San Salvador, El SalvadorHigh School Diploma -
Colegio El Camino
San Salvador, El Salvador11.2020
Skills
- Upbeat and Positive Personality
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Teamwork and Leadership
- Verbal and Written Communication
- Work Planning and Prioritization
- Computer Skills
- Relationship Building
- Schedule Management
- Reporting and Documentation
- Flexible and Adaptive
- Fluent in Spanish
- Fluent in English
- Respectful and Compassionate
- Dependable and Responsible
- Flexible Schedule
- Time Management
- Attentive to People
- Clear Communication
- Team Collaboration
- Cross-cultural sensitivity
- Strong Organization
- Flexibility
- Strong organization
Certification
- Certified Data Analytics Professional, Google - 11/2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Activity Assistant
Glendora Grand Inc.
06.2024 - Current
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
11.2021 - 12.2022
High School Diploma -
Colegio El Camino
Some College (No Degree) -
Universidad Don Bosco