Rodolpho Justino
Calgary,Canada
Summary
Customer-focused and results-oriented Client Care Representative with a demonstrated track record of identifying and fulfilling customer needs effectively. Passionate about delivering personalized and exceptional experiences to enhance customer satisfaction and loyalty. Highly skilled in time management and priority organization, complemented by strong leadership, organizational, and teamwork capabilities. Thrives in dynamic, fast-paced environments, consistently delivering top-tier service. Ready to contribute these strengths to a team dedicated to exceeding customer expectations. Committed to continuous improvement, staying up-to-date with industry trends, and adapting to evolving customer needs. Excellent written and oral communication in English and Portuguese and a functional level of comprehension in Spanish. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Receptionist
Military Police of Ceara
01.2020 - 06.2023
- Received stakeholders, responded to enquires and directed stakeholders to the most appropriate staff member
- Developed and maintained comprehensive filing systems, systematically updating records to guarantee accuracy and completeness
- Managed phone calls, emails and personal visits in a friendly way
- Managed invoice processing procedures with meticulous attention to detail, accurately coding invoices submitted by contractors.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Sales Assistant
Bola Pet Store
06.2017 - 05.2019
- Engaged with customers enthusiastically to drive sales
- Managed, loaded, and reconciled sales transactions, while handling cash and card transactions
- Offered expert product guidance, answering technical questions and providing product demonstrations to customers
- Managed supplies and equipment, optimizing inventory levels and coordinating with vendors for timely replenishment
- Independently created a loyalty program and assisted with customer retention.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Education
High School Diploma -
CDF High School
Skills
- Strong Work Ethic
- Punctuality
- Efficient cleaning
- Customer Service
- Cash Handling Accuracy
- Attention to Detail Focus
- Problem-solving acumen
- Team Collaboration
- Returns and Exchanges Handling
- Product display
Education Certifications
- Workplace Hazardous Materials Information System (WHMIS), Canada, 2024
- CDF – High School, Natal - Brazil
Volunteer Experience
Calgary Youth Justice Society, Calgary, Alberta, Coach/Mentorship, 09/2023, 01/2024, Participated in a program called “In the Lead” which help young people to discover, develop and apply their strengths in a meaningful and productive way
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Receptionist
Military Police of Ceara
01.2020 - 06.2023
Sales Assistant
Bola Pet Store
06.2017 - 05.2019
High School Diploma -
CDF High School
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