Rodolfo A Lozano
West Covina
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry to mid level customer service position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Member Service Specialist
Automobile Club of Southern California
02.2025 - Current
- Assisted members with inquiries regarding membership benefits and services, including DMV transactions, notarizations and payment collection
- Processed membership applications and renewals efficiently to ensure timely service delivery
- Utilized CRM software to track member interactions and maintain accurate records
- Provided members with referrals to sales for cross-selling oppritunities for credit cards, insurance quotes and travel quotes
Customer Service Representative
Crash Champions
01.2024 - 10.2024
- Greeted guests at the front desk and provided general information to both prospective and returning customers.
- Scheduled drop-off and pick-up times for customer vehicles.
- Processed and stored important disclosure documents for each guest and advised of deductible or out of pocket costs for repairs
Store Associate, Level 5
In N Out
01.2017 - 01.2023
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Trained new associates on company policies, procedures, and customer service standards.
- Organized merchandise displays to optimize sales and improve store layout efficiency.
Education
Associate of Science - Radio And Television Broadcasting
Mt San Antonio College
Walnut, CA04-2020
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Data entry proficiency
- Service sales
- Cross-selling techniques
- CSR systems
- Multitasking
- Calm and professional under pressure
Timeline
Member Service Specialist
Automobile Club of Southern California
02.2025 - Current
Customer Service Representative
Crash Champions
01.2024 - 10.2024
Store Associate, Level 5
In N Out
01.2017 - 01.2023
Associate of Science - Radio And Television Broadcasting
Mt San Antonio College