RODOLFO VALLO JR
Edmonton,AB
Summary
Over 10 years of applied experience working as a crew member and Shift Supervisor in International Fastfood Chain, I am highly skilled in people management, quality of service and the food service.
Highly experienced as a crew leader with 5 years experience. Conducting and training new staff. Make training plan for newly member. Excellent and experienced in Quality, Service, Cleanliness and Values of the restaurant. Excellent in handling customer service and providing restaurant great experience Highly experienced making a preparation high standard food for the guests. . Responsible for the accounting liability of the restaurant reports. Knowledgeable in coffee making. Preparing pastries. (McCafe Brand Extension of Mcdonald’s)
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
McDonald's Edmonton
11.2023 - Current
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored team members, enhancing productivity and teamwork.
- Analyzed workflow processes to identify areas for efficiency improvements.
- Coordinated shift schedules, optimizing labor allocation to meet operational needs.
- Conducted routine inspections and preventative maintenance on industrial equipment.
- Diagnosed equipment malfunctions and implemented effective repair solutions.
- Coordinated receipt of incoming shipments, verifying quality and quantity against purchase orders.
Waiter
Ritual Cafe
06.2022 - 10.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
Crew Trainer
Emirates FastFood LLC Company
07.2019 - 06.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Crew Member
Emirates FastFood LLC Company
12.2017 - 06.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member (Maintenance)
Emirates FastFood Company LLC
05.2016 - 03.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated varied hand and power tools to complete repairs.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Crew Member
Mcdonald’s Fast Food Emirates
09.2014 - 04.2016
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Followed safety protocols to minimize workplace accidents.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Education
Doyong Malabago National High School
2006
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Nalsian Bacayao Elementary School
2001
Skills
- Menu Presentation
- Daily Specials Memorization
- Menu Knowledge
- Relationship Management
- Workplace safety
- Operations management
- Production management
Certification
- Crew Seminar Training - 2015
- Maintenance Seminar 2016
- Crew Trainer Class 2019
- TOP 3 Sales Performer 2022
- Certificate of Training
- Canada First Aid Class certified
- Canadian Food Safety Training Certified
Timeline
Shift Supervisor
McDonald's Edmonton
11.2023 - Current
Waiter
Ritual Cafe
06.2022 - 10.2023
Crew Trainer
Emirates FastFood LLC Company
07.2019 - 06.2022
Crew Member
Emirates FastFood LLC Company
12.2017 - 06.2019
Crew Member (Maintenance)
Emirates FastFood Company LLC
05.2016 - 03.2017
Crew Member
Mcdonald’s Fast Food Emirates
09.2014 - 04.2016
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Nalsian Bacayao Elementary School
Doyong Malabago National High School