Emilee De Luna
Pasadena
Summary
Accomplished server trainer with proven leadership and training skills, dedicated to fostering a positive work environment and delivering outstanding customer service. Demonstrated commitment to employer since 2019, with a focus on effective staff development. Strong communicator with a collaborative approach, eager to contribute fresh ideas, and a strong work ethic. Adaptable and quick to learn, with a passion for continuous improvement and navigating change successfully.
Overview
6
6
years of professional experience
Work History
Server Trainer
Matt Denny's Ale House Restaurant
Arcadia
08.2023 - Current
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Facilitated ongoing training sessions to improve service techniques and customer interactions.
- Conducted role-playing exercises to prepare staff for various customer scenarios.
- Encouraged teamwork among servers to foster a positive work environment.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
Family Nanny
Iva Hegic
Pasadena
03.2023 - Current
- Supervised daily activities and routines for children in a nurturing environment.
- Prepared nutritious meals based on dietary needs and preferences of the family.
- Managed transportation for school drop-offs, pick-ups, and extracurricular activities.
- Communicated effectively with parents regarding children's progress and daily happenings.
- Maintained a safe and clean play area, ensuring toys were sanitized regularly.
- Facilitated safe, caring, and warm environment for children to stimulate development.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Server
Matt Denny's Ale House Restaurant
Arcadia
11.2020 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Managed dining area setup and ensured cleanliness before and after service.
- Assisted guests with menu selections and accommodated dietary needs.
- Processed payments accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and effectively.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Hostess Manager
Matt Denny's Ale House Restaurant
Arcadia
10.2019 - 01.2021
- Trained and supervised staff on customer service standards and procedures.
- Managed seating arrangements for optimal guest flow and experience.
- Coordinated reservations using restaurant management software efficiently.
- Developed and implemented strategies to enhance guest satisfaction levels.
- Facilitated communication between front-of-house and kitchen staff to ensure smooth operations.
- Resolved guest complaints promptly to maintain a positive dining atmosphere.
Education
High School Diploma -
Monrovia High
Monrovia, CA06-2020
Some College (No Degree) - Natural Sciences
Pasadena City College
Pasadena, CASkills
- Team collaboration
- Safe food handling
- Employee training
- Customer service
- Policy enforcement
- Conflict resolution
References
References available upon request.
Timeline
Server Trainer
Matt Denny's Ale House Restaurant
08.2023 - Current
Family Nanny
Iva Hegic
03.2023 - Current
Server
Matt Denny's Ale House Restaurant
11.2020 - Current
Hostess Manager
Matt Denny's Ale House Restaurant
10.2019 - 01.2021
High School Diploma -
Monrovia High
Some College (No Degree) - Natural Sciences
Pasadena City College
Similar Profiles
Aylin CiftcikalAylin Ciftcikal
Server at Croxley's Ale House RestaurantServer at Croxley's Ale House Restaurant
Mia RosaMia Rosa
Host / Server at Croxley's Ale House RestaurantHost / Server at Croxley's Ale House Restaurant
Mia RosaMia Rosa
Host / Server at Croxley's Ale House RestaurantHost / Server at Croxley's Ale House Restaurant
Joel DeleonJoel Deleon
Helper at Victor’s Construction & RemodelingHelper at Victor’s Construction & Remodeling
Jeremy MabryJeremy Mabry
Night Auditor at Hilton Garden Inn HotelNight Auditor at Hilton Garden Inn Hotel