Summary
Overview
Work History
Education
Skills
References
Timeline
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Emilee De Luna

Pasadena

Summary

Accomplished server trainer with proven leadership and training skills, dedicated to fostering a positive work environment and delivering outstanding customer service. Demonstrated commitment to employer since 2019, with a focus on effective staff development. Strong communicator with a collaborative approach, eager to contribute fresh ideas, and a strong work ethic. Adaptable and quick to learn, with a passion for continuous improvement and navigating change successfully.

Overview

6
6
years of professional experience

Work History

Server Trainer

Matt Denny's Ale House Restaurant
Arcadia
08.2023 - Current
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Facilitated ongoing training sessions to improve service techniques and customer interactions.
  • Conducted role-playing exercises to prepare staff for various customer scenarios.
  • Encouraged teamwork among servers to foster a positive work environment.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Instructed new staff members on food handling procedures and service techniques.
  • Monitored performance of trainees throughout the course duration to identify areas for improvement.

Family Nanny

Iva Hegic
Pasadena
03.2023 - Current
  • Supervised daily activities and routines for children in a nurturing environment.
  • Prepared nutritious meals based on dietary needs and preferences of the family.
  • Managed transportation for school drop-offs, pick-ups, and extracurricular activities.
  • Communicated effectively with parents regarding children's progress and daily happenings.
  • Maintained a safe and clean play area, ensuring toys were sanitized regularly.
  • Facilitated safe, caring, and warm environment for children to stimulate development.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Server

Matt Denny's Ale House Restaurant
Arcadia
11.2020 - Current
  • Provided exceptional customer service in a fast-paced restaurant environment.
  • Managed dining area setup and ensured cleanliness before and after service.
  • Assisted guests with menu selections and accommodated dietary needs.
  • Processed payments accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly and effectively.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Hostess Manager

Matt Denny's Ale House Restaurant
Arcadia
10.2019 - 01.2021
  • Trained and supervised staff on customer service standards and procedures.
  • Managed seating arrangements for optimal guest flow and experience.
  • Coordinated reservations using restaurant management software efficiently.
  • Developed and implemented strategies to enhance guest satisfaction levels.
  • Facilitated communication between front-of-house and kitchen staff to ensure smooth operations.
  • Resolved guest complaints promptly to maintain a positive dining atmosphere.

Education

High School Diploma -

Monrovia High
Monrovia, CA
06-2020

Some College (No Degree) - Natural Sciences

Pasadena City College
Pasadena, CA

Skills

  • Team collaboration
  • Safe food handling
  • Employee training
  • Customer service
  • Policy enforcement
  • Conflict resolution

References

References available upon request.

Timeline

Server Trainer

Matt Denny's Ale House Restaurant
08.2023 - Current

Family Nanny

Iva Hegic
03.2023 - Current

Server

Matt Denny's Ale House Restaurant
11.2020 - Current

Hostess Manager

Matt Denny's Ale House Restaurant
10.2019 - 01.2021

High School Diploma -

Monrovia High

Some College (No Degree) - Natural Sciences

Pasadena City College

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Emilee De Luna