Rodolfo Figueroa
Tulare
Summary
Dynamic sales professional with a goal-oriented mindset and proven success at Johnstone Supply, enhancing customer satisfaction through personalized service and upselling strategies. Skilled in building rapport and teamwork, I consistently exceeded sales targets while maintaining a well-organized environment, ensuring exceptional shopping experiences and fostering customer loyalty.
Professional sales expert with focus on delivering top-notch customer service and driving sales. Known for reliability, adaptability, and strong commitment to teamwork and achieving targets. Valued for communication skills and proactive problem-solving abilities.
Professional with strong experience in customer service and sales, prepared for this role. Skilled in product knowledge, inventory management, and point-of-sale systems. Known for fostering team collaboration and flexibility in dynamic environments. Reliable and focused on achieving consistent results and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Counter Salesperson
Johnstone Supply
07.2023 - Current
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
Counter Salesperson
United Refridgeration
01.2020 - 07.2023
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Streamlined the checkout process for customers, ensuring accurate transactions and prompt service.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Collaborated with management to develop promotional strategies and special offers to drive sales growth.
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Finalized sales by completing payments and required paperwork.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Answered telephone calls to offer information and promote business products.
- Informed customers about important policies and conditions on sales.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Salesman
Visalia Toyota
01.2018 - 01.2020
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Promoted and up-sold products and services to meet needs of customers.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
Salesman
Factory Expo Home Centers
01.2015 - 01.2018
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Refrigeration Technician
Haagen Dazs
01.2005 - 01.2015
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Maintained safety standards by using appropriate protective gear and adhering to best practices.
- Conducted diagnostic tests and read results.
- Ensured safety compliance by following industry standards, guidelines, and regulations when installing or repairing refrigeration systems.
- Performed predictive, preventive, and corrective maintenance on diverse systems.
- Upheld a clean and organized working environment by maintaining tools, equipment, and workspaces in excellent condition for optimal performance and safety.
- Satisfied customer needs on every call with knowledgeable service and quick responses.
- Completed root cause analysis to identify issues, understand problems and implement corrective plans.
- Maintained professional certifications through continuous education courses focusing on advancements in safety procedures, environmental regulations, operational techniques within the HVAC-R industry.
Education
No Degree - Hvac-r
College of The Sequoias
Visalia, CA08-2005
Skills
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Teamwork
- Friendly and helpful
- Customer service
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Professional Working
Timeline
Counter Salesperson
Johnstone Supply
07.2023 - Current
Counter Salesperson
United Refridgeration
01.2020 - 07.2023
Salesman
Visalia Toyota
01.2018 - 01.2020
Salesman
Factory Expo Home Centers
01.2015 - 01.2018
Refrigeration Technician
Haagen Dazs
01.2005 - 01.2015
No Degree - Hvac-r
College of The Sequoias
Similar Profiles
Ryan ShirtzRyan Shirtz
Counter Sales at Johnstone SupplyCounter Sales at Johnstone Supply
Marco SerafinMarco Serafin
Counter Salesperson at Johnstone SupplyCounter Salesperson at Johnstone Supply
Calvin SpeasCalvin Speas
Warehouse Worker at Johnstone SupplyWarehouse Worker at Johnstone Supply
Austin HotzAustin Hotz
Sales Associate at Johnstone SupplySales Associate at Johnstone Supply
Sara MachadoSara Machado
Office Manager at Bassett Farms Inc.Office Manager at Bassett Farms Inc.