Rodolfo Bermudez Mendez
Perris
Summary
Dynamic Customer Service Representative with a proven track record at Brown Jordan International, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and contributed to sales growth by effectively upselling products. Skilled in Microsoft Excel and fostering a positive team culture, ensuring high customer satisfaction rates.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Brown Jordan International
08.2010 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
High School Diploma -
Cesar Chaves High School
Santa Ana, CA01-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Appointment scheduling
- Prioritization
- Staff training
- Quality control
- Filing
- Coordination
- Proofreading
- Shipping and logistics
- Product education
- Warehousing functions
- Warranty service
- Route management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Brown Jordan International
08.2010 - 01.2025
High School Diploma -
Cesar Chaves High School
Similar Profiles
DEVIN PAGANADEVIN PAGANA
Marketing Coordinator at Brown Jordan Inc.Marketing Coordinator at Brown Jordan Inc.
Ofelia M. DiazOfelia M. Diaz
Director of Product Management at Brown Jordan Inc.Director of Product Management at Brown Jordan Inc.
Rakan NematRakan Nemat
Outside Sales Executive at Pacific International Lines JordanOutside Sales Executive at Pacific International Lines Jordan