Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Rodney Herevia

Sacramento

Summary

Dedicated customer service representative motivated to ensure customer satisfaction and to contribute to the company's success. Seeking position where I can continue to move up, grow and learn in.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Atlas Disposal
08.2024 - 02.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Medical RX Solutions
06.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Customer Service Specialist

GoodLeap
11.2020 - 06.2023
  • Answer phones (Outbound/inbound)
  • Assist on Mortgage/Home improvement loans
  • Quality Assessing
  • Customer Support
  • Detailed Breakdowns of Income and Property requirement
  • Assisted Sales Reps and Admins with 'Paths to yes' for loan approvals

Customer Service Representative

Verizon Connect
10.2019 - 10.2020
  • Answered calls
  • Set up appointments for GPS installation
  • Sent out equipment for tech to install
  • Troubleshooting devices
  • Called out to customers to keep them up to date with appointments

Customer Service Representative

Advanced Call Center Technologies, LLC
12.2016 - 03.2018
  • Assisted customers via phone
  • Gave accurate and appropriate information to answer customers questions
  • Processed mortgage payments for customers
  • Assisted customers with tax forms
  • Consistently improve customer satisfaction through expert resolution of conflict, issues or concerns

Education

Diploma -

Hiram Johnson Highschool
Sacramento, CA

Skills

  • Customer Service
  • Call Center
  • Customer Care
  • CSR
  • Customer Support
  • Warehouse
  • Order Picking
  • Order Entry
  • RF Scanner
  • Order Picker
  • Materials Handling
  • Pallet Jack
  • Shipping & Receiving
  • Microsoft Word
  • Logistics
  • Packaging
  • Retail sales
  • Documentation review
  • Google Docs
  • Typing
  • Medical billing
  • Front desk

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service Representative

Atlas Disposal
08.2024 - 02.2025

Customer Service Representative

Medical RX Solutions
06.2023 - 07.2024

Customer Service Specialist

GoodLeap
11.2020 - 06.2023

Customer Service Representative

Verizon Connect
10.2019 - 10.2020

Customer Service Representative

Advanced Call Center Technologies, LLC
12.2016 - 03.2018

Diploma -

Hiram Johnson Highschool

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Rodney Herevia