RODNEY EMEAGWARA
Welland,Ontario
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
District Sales and Operations Manager
Orangetheory Fitness
06.2021 - Current
- Recruit, hire, and train management team
- Set sales goals for district, compare performance to goals, and adjust goals as needed for each location
- Coached Studio Managers with team processes and procedures, identify opportunities for improvement, and implement them
- Develop each studios quotas and assign KPIs for each Studio Manager
- Provide detailed and accurate sales forecasts
- Coach, mentor, and provide feedback to Studio managers
- Foster competitive yet collaborative team environment among leadership team
- Assess Studio Managers and team members performance through observation and measurement, and suggest corrective actions as needed
- Rebuilt membership base for district after studio locations were closed for more than 16 months due to pandemic
- Reviewed billing and payment processes, collaborated with managers and made efficiency improvements
- Top district in Ontario with lowest attrition
- Handled escalated members inquiries and complaints
- Increased active membership for district by 40% since reopening after pandemic
- Ensured health standards are updated weekly
- Promoted member services
- Monitored fitness club website and social media platforms to evaluate feedback.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Analyzed and reported on key performance metrics to senior management.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
District Manager
True North Cannabis Co
01.2021 - 06.2021
- Responsible for outlining comprehensive recruiting and training program for store managers to follow
- Helped with Implementation with new stores opening across Ontario
- Monitor P&L reports for each store and develop effective ways to fill in any gaps between actual performance and company projections
- Managed highest volume store in company
- Breaking sales records on weekly basis
- District picked up on volume by at least 10% every week since opening
- Helped implement policies and procedures for day to day operations
- Prioritize store performance issues to make certain that issues most directly affecting profitability are addressed first
- Immediately address any lapses in compliance with corporate policies or local, provincial and federal laws
- Act as coach to store managers and as resource to each store employee to help inspire success of each store
- Optimized team performance with newly implemented sales and merchandising procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Modeled best practices for sales and customer service.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Foot Locker, Bramalea City Centre
07.2008 - 08.2020
- Coaching and motivating team to inspire top performance to preform exceptional customer experience
- 20 million volume revenue in sales and operations
- Took over worst performing store in province for productivity and made it top five store
- Increased revenue by 35% after two months in Bramalea, bonus capped in process
- Increased conversion from 7% to 12.9%, company standards is 10%
- Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations (back of house operations as well as e-commerce distribution)
- Continue to win talent game with external hiring to grow talent pool
- Hired more managers than anyone during time at Foot Locker
- Execute plans to drive key performance indicators to maximize profitability
- Enhance brand loyalty by empowering team to create natural and personable experience for customers
- Ensures visual directives and standards are maintained
- Ensured both staff and customer had best experience while staying safe under new government regulation measures
- Act as partner between customers, sales associates, store leadership and corporate business partners
- Maintains high level of customer focus and leads by example with clear and engaging communication
- Implemented operational strategies and effectively built customer and employee loyalty.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed market trends and competitor activities to create competitive advantages.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Reduced operational risks while organizing data to forecast performance trends.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Assistant Store Manager
Rogers Communications Corporate Retail Store
05.2014 - 03.2015
- Built customer relationships by providing exceptional sales and after sales services
- Worked with customers to understand their needs and recommend best solutions
- In short span of 4 months was leading by example by leading store as top seller, increased smart home monitoring sales by 25%
- Owned resolution of customers to understand their needs and recommend best solutions
- Continuously developed product knowledge with added new technology
- Assisted in recruiting, on-boarding and training team members to achieve their full potential
- Ensures visual directives and standards are maintained
- Managed multiple employees and able to recognize challenge and identify solution.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
General Manager
Lids Hat World Toronto Premium Outlets, Halton Hills
07.2013 - 05.2014
- Delivered excellent service to ensure high levels of customer satisfaction
- Motivated sales team to meet sales objectives by training and mentoring staff
- Created business strategies to attract new customers, expand store traffic, and enhance profitability
- Hired, trained, and oversee new staff
- Responded to customer complaints and concerns in professional manner
- Undertake store administration duties such as managing store budgets and updating financial records
- Monitored inventory levels and order new items.
- Trained new employees on proper protocols and customer service standards.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Education
Associate of Arts - Business Administration
Humber College
Rexdale, ON12.2012
Associate of Arts - Business Marketing
Humber College
Rexdale, ON04.2010
Associate of Arts - Business Management, Leadership
Humber College
Rexdale, ON04.2008
Skills
- Leadership
- Management Training
- Schedule Oversight
- Retail Space Planning
- Budgeting and Cost Control
- Team Leadership
- Operations Management
- Customer Experience
- Inventory Management
- Project Management
- Health and Safety Compliance
- Logistics Management
- Retail Operations Management
- Supply Chain Management
- Purchasing and procurement
Languages
English
Native or Bilingual
Timeline
District Sales and Operations Manager
Orangetheory Fitness
06.2021 - Current
District Manager
True North Cannabis Co
01.2021 - 06.2021
Assistant Store Manager
Rogers Communications Corporate Retail Store
05.2014 - 03.2015
General Manager
Lids Hat World Toronto Premium Outlets, Halton Hills
07.2013 - 05.2014
General Manager
Foot Locker, Bramalea City Centre
07.2008 - 08.2020
Associate of Arts - Business Administration
Humber College
Associate of Arts - Business Marketing
Humber College
Associate of Arts - Business Management, Leadership
Humber College
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