RODNEY DE LA CRUZ
Kroger's Grocery
Moreno Valley
10
years of professional experience
Results-driven order processor with a strong focus on accuracy and professionalism. Experienced in training team members and implementing process improvements, ensuring timely order fulfillment and high customer satisfaction rates.
Work History
Order Processor
7 Years- Processed customer orders efficiently, ensuring timely fulfillment and accuracy in inventory management.
- Monitored order statuses and resolved discrepancies to maintain high customer satisfaction rates.
- Coordinated with suppliers to maintain optimal stock levels, minimizing delays in product availability.
- Trained new team members on order processing protocols and company systems for improved workflow efficiency.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements that enhanced customer satisfaction and reduced resolution times.
- Processed transactions efficiently, ensuring compliance with company policies and procedures.
- Assisted in training new team members on customer service protocols and operational systems.
Education
High School Diploma
High School Diploma
Skills
Transaction processing
Financial transaction management
Deposit management
Money handling
Inventory management
Data entry efficiency
Attention to detail
Inventory management
Professional courtesy
Accomplishments
- Collaborated with team of 5 in the development of sales and improvement of customer experience.
- Achieved 100% accurate through effectively helping with daily monetary tracking and counting.
- Achieved customer satisfaction by completing daily withdraw/deposits with accuracy and efficiency.
Timeline
Order Processor
Kroger's Grocery
2019.07 - 2026.07Read More
Customer Service Representative
ACE Cash Express Inc.
2016.03 - 2019.02Read More
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High School Diploma
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Concorde Career College
High School Diploma
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