Rodney Chew
Los Angeles
Summary
- Dedicated and enthusiastic professional with over 8 years of experience in healthcare and office administration.
- Veterans services professional with significant experience in providing comprehensive support and guidance to veterans. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Skilled in benefits administration, case management, and effective communication. Known for reliability, compassion, and problem-solving approach.
Overview
13
13
years of professional experience
Work History
Veterans Service Representative (VSR) - Best Department
Veteran Health Administration
04.2024 - Current
- Analyzed and processed complex claims for veterans' benefits, ensuring compliance with regulatory requirements and guidelines.
- Conducted thorough reviews of claim documentation, verifying accuracy and eligibility.
- Assisted veterans and their dependents in understanding available benefits and navigating the claims process.
- Collaborated with various departments and external organizations to gather necessary information and expedite claims processing.
- Utilized advanced case management systems and VA databases for efficient tracking and reporting of claims.
- GS-0996-10
Social Services Assistant
Veteran Health Administration, Santa Ana CRRC
12.2022 - Current
- Performed front-line receptionist duties, including greeting visitors, managing phone inquiries, and directing clients to appropriate services.
- Maintained accurate timekeeping records and coordinated appointment schedules for clients and staff.
- Collected and analyzed data for report generation, contributing to program evaluations and improvement efforts.
- Operated a range of office equipment including computers, fax machines, and printers, and utilized software such as Word, Outlook, and Excel for daily operations.
- Provided administrative support to social services programs, enhancing service delivery and client satisfaction.
Medical QA Specialist I
QTC
05.2022 - Current
- Conducted meticulous reviews of medical exam reports to ensure completeness and accuracy of medical coding.
- Verified that all necessary medical tests were ordered and completed, ensuring comprehensive evaluations for veterans.
- Coordinated with medical providers to clarify and resolve discrepancies in examination reports, maintaining high-quality standards.
- Collaborated with in-house appointment schedulers to arrange additional medical appointments as needed.
- Generated and analyzed quality assurance reports, contributing to continuous improvement in service delivery.
Medical Support Assistant (Temp Position)
Veteran Affairs Medical Administration Call Center
09.2021 - 11.2021
- Managed significant volumes of inbound and outbound calls, providing timely and accurate information to patients and their families.
- Screened calls to determine the nature and urgency of inquiries, directing them to appropriate departments or resources.
- Adhered to communication protocols and scripts to ensure consistency and professionalism in patient interactions.
- Identified customer needs, clarified information, conducted research on issues, and provided effective solutions or alternatives.
- Assisted in scheduling follow-up appointments, coordinating with healthcare providers to ensure continuity of care.
Clinician Assistant
UCLA Ronald Reagan Medical Center
06.2021 - 08.2021
- Managed physician’s schedules, maintaining an organized and efficient appointment calendar.
- Assisted with the scheduling of follow-up appointments and activities as recommended by physicians, ensuring patient compliance.
- Facilitated smooth operation of the clinical department by monitoring patient flow, minimizing wait times, and enhancing patient experience.
- Answered patient inquiries, screening calls to determine urgency, and scheduling appointments as required.
- Performed clinical tasks and procedures under the supervision of licensed physicians, contributing to patient care and support.
Patient Administration Specialist/ Health Care Specialist
Army Reserves
03.2013 - 08.2020
- Initiated and handled correspondence related to medical records, line of duty investigations, and administrative reports.
- Performed various administrative duties, including processing admission records and preparing data cards for patients.
- Interviewed patients, reviewed records, and prepared comprehensive admission documentation based on the urgency of treatment required.
- Compiled data and generated statistical reports on outpatient visits, inpatient visits, admissions, and dispositions.
- Provided support in coordinating medical care and administrative processes for critically ill patients, ensuring timely notifications to next of kin.
Education
Master of Healthcare Administration -
University of La Verne
05.2022
Bachelor of Science - Healthcare Administration
California Baptist University
Riverside, CA08.2019
Skills
- Client/Patient Care
- Electronic Medical Records Management
- Effective Communication
- Appointment Scheduling
- Customer Service Excellence
- Medical Terminology
- Microsoft Office Proficiency
- Disability evaluation
Timeline
Veterans Service Representative (VSR) - Best Department
Veteran Health Administration
04.2024 - Current
Social Services Assistant
Veteran Health Administration, Santa Ana CRRC
12.2022 - Current
Medical QA Specialist I
QTC
05.2022 - Current
Medical Support Assistant (Temp Position)
Veteran Affairs Medical Administration Call Center
09.2021 - 11.2021
Clinician Assistant
UCLA Ronald Reagan Medical Center
06.2021 - 08.2021
Patient Administration Specialist/ Health Care Specialist
Army Reserves
03.2013 - 08.2020
Bachelor of Science - Healthcare Administration
California Baptist University
Master of Healthcare Administration -
University of La Verne
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